💡 Centercode GoEarly Features 💡

Evolve How You Collect, View, and Triage Feedback 

This is a big one for our GoEarly participants! We've been hard at work overhauling the AI experience across Centercode, and this release is packing in three major, fully-featured additions. 

• First, we're rolling out an updated Feedback View alongside a simplified feedback list experience that makes navigating and acting on feedback faster and more consistent.
• Second, we've created AI Enhanced form elements -- an incredibly powerful new feature that combines AI prompts and Dynamic Tags to translate, interpret, combine, and/or summarize form inputs. 
• Third, we have added new AI Summary fields in Feedback, giving you a quick run-down of each ticket and, separately, the feedback's ongoing discussion. 

Of course, data captured through AI Enhanced form elements, AI Feedback Summary, and AI Discussion Summary are available as view and filter columns, with full support in reports and exports as data items, and integrations and email templates as dynamic tags. Aaaaand finally, the Community AI settings page has been completely redesigned with a fresh visual experience and brand-new licensing controls, giving admins more power over how AI features are rolled out across their community. 

Head over to GoEarly to sign up and get your hands on it early!

🐞  Bug Fixes 🐞 

Integrations

External Destinations Now Trigger Correctly for Tickets with Long Filenames

What we fixed: If a feedback ticket had a .mov file attached with a very long filename, any external destinations set up on that ticket (like Jira) would silently fail to fire — no error message, no log entry, just... nothing. Sneaky! Now EDs fire correctly regardless of how long the attachment filename is.

See it in action:

1. Attach a .mov file with a lengthy filename to a feedback item.

2. Trigger a status change that's configured to send that feedback to an external destination.

3. Check your external destination — the ticket should arrive as expected.

Miscellaneous

GIF Images Now Retain Their Original Quality

What we fixed: GIF files were getting mangled during upload — the image processor was accidentally stripping the color palette and changing the bit depth, leaving GIFs looking washed out or broken after being attached to feedback items or forum posts.

See it in action:

1. Navigate to a feedback item or forum post where you'd like to include a GIF.

2. Upload or attach your GIF file as usual.

3. View it after saving — it should display with its original colors and animation fully intact. 🎉

Archived Projects Are Now Properly Locked Down

What we fixed: Users on support-level teams were able to sneak into archived projects via a direct link, even if they had zero project roles assigned. They'd show up as "No Teams" in the project summary but could still get in through the back door. Access to archived projects is now correctly enforced.

See it in action:

1. Place a user on a support-level team with no project roles enabled.

2. Archive the project.

3. Have the user try to access the project via a direct link — they should be properly blocked. 🔒

🐞  Bug Fixes 🐞 

Form Engine and Custom Surveys

• Survey Element Drag-and-Drop Fixed on Pro Edition Sites

  
  

  What we fixed: On Pro edition sites, trying to click and drag survey elements in overview mode was throwing a "No access" error and refusing to budge. Elements can now be reordered by dragging them around just like they should be.

  
  

  See it in action:

  1. Open any survey with multiple elements on a Pro edition site

  2. Switch to overview mode

  3. Click and drag an element to a new position — it moves!

Data Engine and Custom Reports

• AI Report Elements No Longer Inherit Instructions From Each Other

  
  

  What we fixed: When a report contained multiple AI elements, the instructions from earlier elements (like a custom prompt) would bleed into later ones, causing paragraph summaries and other AI elements to follow the wrong structure. Each AI element is now processed independently, so they each respect only their own instructions.

  
  

  See it in action:

  1. Create a report with a custom prompt AI element that has specific formatting instructions

  2. Add additional AI elements after it (e.g., paragraph or bullet point summaries)

  3. Generate the full report — each element now produces output based solely on its own prompt

🐞  Bug Fixes 🐞 

Data Engine and Custom Reporting

"Is Not One Of" filtering with multiple selections

What we fixed: Fixed an issue where using "Is Not One Of" with multiple selections on a choices element filter would incorrectly show all results instead of excluding the selected options. 

See it in action:

1. Create a filter containing an "Is Not One Of" filter item

2. Select multiple items from the list via ctrl or shift clicking items

3. Your filter will appropriately exclude all items in your filter

🐞  Bug Fixes 🐞 

Data Engine & Custom Reporting

• Report Generation Performance Under Heavy Load

  
  

  What we fixed: When multiple reports were being generated at the same time, things could get a bit sluggish or unreliable. We've made improvements to how reports are processed under heavy load, so your reports should generate more smoothly even during busy periods.

  
  

  See it in action:

  1. Generate reports as you normally would

  2. Even during peak usage times, reports should process reliably

  3. No more wondering if your report got lost in the queue!

Miscellaneous

• Email and PDF Logos Now Display Reliably

  
  

  What we fixed: Some customers were experiencing an intermittent issue where their email and PDF logos would mysteriously stop appearing, requiring a re-upload to fix. We tracked down the root cause and squashed this bug for good. Your branding should now stay put where it belongs!

  NOTE: If a file from prior to this fix is still not working, remove and re-upload it and that will correct it.

  
  

  See it in action:

  1. Navigate to your community theme settings

  2. Confirm your email/PDF logo is uploaded

  3. Send a test email or generate a PDF

  4. Your logo should appear consistently every time (no more disappearing acts!)

🐞  Bug Fixes 🐞 

User Interface and Experience

No More Double Password Error Messages

What we fixed: If your community has a custom password policy set up, users were sometimes getting hit with two error messages at once - yours AND ours. That's confusing and a little annoying, so we fixed it. Now they'll only see your custom message.

See it in action:

1. Go to your Account Settings page

2. Try changing your password to something that doesn't meet the requirements

3. You'll see just the custom error message your admins set up (not a wall of text)

Miscellaneous

More reliable file uploads

What we fixed: Ever try uploading a bunch of files at once and notice some just... didn't make it? Yeah, that was a bug. We've sorted it out so your files actually upload like they're supposed to.

See it in action:

1. Head to any form with a file attachment field

2. Select multiple files to upload at once

3. Watch them all upload successfully (no more mystery failures!)

🐞  Bug Fixes 🐞 

Integrations

• An additional fix to email external destinations when multiple email addresses are configured has been completed. 

🐞  Bug Fixes 🐞 

Jira & Integrations

• Corrected an issue with Feedback external destination email sending when triggered via workflow.

User Authentication & SSO

• Proper enforcement of account phone number unique state on settings modification.

Project Templates & Cloning

• A bad data state was corrected for an unusual release template configuration.

🐞  Bug Fixes 🐞 

Data Engine & Custom Reporting

• Formatting from a Stack Rank element description will no longer take on aspects of the stack rank formatting.

User Authentication & SSO

• Several adjustments were made to the way SAML SSO users are handled behind the scenes (both when hybrid as a local user, and to be more consistent with Oauth SSO).

🐞  Bug Fixes 🐞 

Content & Releases

• Additional loading tolerance given to lengthy Release management list pages.

Data Engine & Custom Reports

• Filtering on multiple Activity Status filters will no longer consider the "viewed" status included in future statuses like completed, blocked, etc.

File & Image Attachments

• Secure images uploaded from mobile will have certain data stripped on view or download.

Replays & Video Capture

• Input swapping (particularly microphone input) will now work reliably when capturing video recordings.

🐞  Bug Fixes 🐞 

Data Engine

• "Project Key" item was added to the feedback filter and view lists as well as to dynamic tag interfaces. This can now be used to properly template user and feedback integrations.

Miscellaneous

• An issue was corrected where access to files and images would be broken due to layered session identities when using Assume