Weekly Patch - April 30, 2023
🐞 Bug Fixes 🐞
- Corrected an issue that was causing feedback comments to be lost in some cases when using the Convert Feedback Type tool
Spring has officially sprung, and Centercode’s garden is positively blooming with a fresh batch of new features and improvements. And boy, do we have some exciting ones for you this month, folks! We’ve got some powerful new tools and a few convenient enhancements to our existing interface, all designed to make triaging your feedback faster and easier than ever before. And, as always, check out the list of bug fixes we've deployed throughout the month!
Drumroll, please! We’re proud to introduce our brand new first-class Feedback Type Conversion tool! The ability to easily convert one feedback type to another is one of our longest-standing and most requested features, and we think this new tool really knocks it out of the park! This simple but powerful tool allows you to move feedback from one type to another with a single click (and confirmation)!
Designed with simplicity and ease of use in mind, the feedback type conversion tool will bring over all of your critical ticket data without the need for any manual field mapping. Any fields not converted automatically will be stored in the ticket history, so no information will ever be lost. Additionally, the system will automatically notify the ticket submitter, letting them know their feedback has been converted to a new type so they can keep track of it. You’ll find these new options located in the right-hand menu, just below your macro list when viewing a ticket. It's also available in the new Quick Feedback Update tool, which we'll explain in the section below.
This one has been on a lot of your wishlists, and it took a lot of hard work and planning to get it where we wanted in terms of flexibility and ease of use. Once you’ve had a chance to get your hands on it, we’d love to hear what you think!
We’ve been making a lot of tweaks to the information presented in feedback cards, which you see when viewing your feedback in dashboards or the feedback simple list. You’ve let us know (emphatically!) that these two methods of reviewing feedback are an integral part of your daily workflows. This time, we’ve got one we really think you’re going to love: the Quick Feedback Update tool, which gives you the ability to take all kinds of actions on a ticket right from the feedback simple list or dashboard!
To access this new functionality, simply open the expanded view of any feedback ticket card, and click the new Quick update hyperlink. This link will present you with a drop-down list of a huge variety of actions, including status updates, macros, and even the new feedback conversion tool mentioned above! You'll also be able to quickly reply to a ticket from the card itself (both as a single action or in addition to one of the previously mentioned actions). We love giving you solutions that increase functionality and reduce friction at the same time!
Note: Having full access to the new quick update menu requires having full access to the ticket itself. This means that you'll only see the full list of actions if you already have the ticket checked out. However, keep reading to learn about another awesome new feature developed in tandem with quick update that will really unlock the full power of this tool!
Sticking with the trend of streamlining the feedback triage process, we’ve got an (optional!) simplification that removes the need to take ownership of (or “check out”) a ticket before making edits. We’ve added an ownership section to the top of the Feedback collaboration settings menu within each feedback type, which contains the new checkbox “Require team members to check out feedback in order to modify”. Leaving this box unchecked means that any user who is a member of the feedback owner team can make edits at will, without taking direct ownership of the ticket!
Note: All existing feedback types will automatically have access to this new functionality! If you would like your existing projects/feedback types to function the same as before where checking out/owning the feedback is REQUIRED to make edits to a ticket you will need to enable the “Require team members to check out feedback in order to modify” checkbox in the feedback collaboration settings for each of your existing feedback types.
Next on the list, we’ve got a new addition to our feedback reply toolbar that makes locating and sharing user replies easier than ever before! The new "Copy link" button allows you to create a link directly to a piece of feedback that will highlight and automatically scroll to the linked reply (as well as load the appropriate page of replies, if applicable). Whether you’re directing your triage teams’ attention to a specific reply, or requesting an update from a user regarding a previous reply, this new button will make pointing users right where they need to go a snap!
And finally, we’ve got another addition to the ongoing list of feedback simple list tweaks and improvements. This time, we’ve added a bit of interactive functionality to the “New” indicator icon, allowing you to dismiss it without manually viewing the associated ticket. This change additionally allows you to re-mark a ticket as new if you’d like to remind yourself to check in on it later. This simple but impactful change gives you a lot more control over which pieces of feedback you’d like to keep a closer eye on, all without navigating out of the feedback simple list!
We've updated the platform to use sentence case for all of our text! Instead of seeing a mix of title case, sentence case, and ALL CAPS, this change displays text in a way that's consistent, scannable, and easier on the eyes.
Unlike title case, which has many different capitalization rules and variations, sentence case is simple and intuitive: the first letter of the first word is capitalized, while the rest of the words (except for proper nouns and acronyms) are lowercase. Because it resembles the way we write, sentence case is more natural to read and scan in English, making it easier to retain information. The uniformity of lowercase letters also reduces visual clutter, which improves navigation and helps important info stand out.
While the change might take some getting used to (especially if you've been with Centercode for a long time), we hope it makes communication in Centercode more effective for you, your teams, and your testers!
Connected to the sentence case update, we've added a nifty little feature that makes sentence casing feedback summaries and other title fields refreshingly simple. The Case Tool button appears on the right edge of a title or name field when it detects a capitalized word in the middle of a phrase. Clicking this button automatically sentence cases the text inside—meaning you no longer need to install a Chrome extension or wear out your eyes manually casing word after word. In addition to recognizing ALL CAPS as acronyms, it recognizes your company name, community name, and project name as proper nouns and keeps them appropriately capitalized.
March comes in like a lion, and so does Centercode! We’ve got a fresh round of improvements that we just couldn’t wait to get out to you, so they're roaring in a few days early. The March release includes a bevy of UI fixes, tweaks, and improvements that are guaranteed to get your month started off right. And, as always, check out the list of bug fixes we've deployed throughout the month.
First up, we've made some BIG improvements to the Feedback Reply UI! Replies and comments in Feedback Management will work exactly the way you’re used to (none of the functionality has changed), but we’ve upgraded to a cleaner, more readable, and more modern-looking interface.
The first change you’ll notice is that the entire reply interface now sits in a single contiguous window. Second, when you hover over a post, you'll see your admin edit tools more readily. Finally, we’ve switched the staff and important reply indicators from colored borders to a clearer, easier-to-notice tag system (which will allow us to add additional tags in future releases!).
Next in line are some improvements to our Feedback Duplicate and Predictive Match interface. Like the Feedback Reply UI, we've switched the Duplicate Feedback and Predictive Match interface to a single clean and contiguous window (#twinsies). The adjusted button width ensures your ticket information on the left side of the bar won't get covered. We've finished it off with visual polish here and there, including updated colors, icons, and brand new tooltips for each icon.
After years of supporting our customers, the Support Menu is getting some support of its own. We’ve added more helpful links and resources than you can shake a stick at! In the new Documentation and Testing Resources flyout menus, we’ve reorganized existing links and added a huge array of helpful resources, like our always-useful knowledge base articles, blogs, webinars, and guides. For members of the parasocial network, you'll also find links to our social media channels, so it's even easier to stay current with all the new content and resources we’re putting out! Lastly, the Subscription Dashboard link has moved from the Support menu to the User menu—a better fit for its role in your platform's functionality.
The Simple List is a key part of the feedback triage process. To make sure it presents the most important information in a concise and readable format (i.e., keeping it simple), we've tweaked the format to bring the ticket's Feature information into clearer focus. To accommodate this update, phase info has moved to a hover-over pop-up, so its easily accessible even with feature info in the spotlight.
Next up, we've streamlined resource scheduling by consolidating set dates and availability periods into a single, uniform tool. Before now, there were two different methods for scheduling resources in the platform: you had to choose specific start/end dates for some and set an availability period for others. We've decreased friction by combining these two methods and making that change consistent across all types of resources.
To schedule a resource for future publication or set an availability period, enable the Limit availability to a schedule checkbox. This option lets you set a publish date and, if applicable, choose how long it will remain available once published. Expired content will be archived automatically to keep your resource management workspaces cleaner.
A word of note: All existing customer resources will be updated to this new style. Any expired resources will be sent to your Archive automatically. The system will update any active resources that expire in less than 30 days so they'll deactivate right on time. Resources with expiration dates that are more than 30 days out have been set to "N/A" and should be checked manually.
Publishing resources is that much more convenient now, thanks to a small but meaningful interface update! When you're publishing any resource (content, surveys, releases, etc), you'll have the option to Publish and Notify. you’ll have the option to “Publish and Notify”. Previously, these were two separate actions: you had to publish a resource, then manually select the Notify tool. This new option streamlines that flow, allowing you to immediately publish a resource and trigger the notify tool with no extra navigation required!
To complement this change, we’ve cleaned up and consolidated the various page headings on the publish page into a single uniform infobox. Letting your testers know about the new resources you’ve created for them is now easier than ever!
And last on the list, we’re getting a head start on our spring cleaning by tidying up various UI elements all across the site. We’ve corrected text spacing and button transparency issues on many different pages and made slight adjustments to default feedback type colors. In addition, we’ve slightly increased the font size on some of our smallest text items throughout the site. This ensures they conform to accessibility font contrast standards no matter which colors your visual themes use. You may not notice these small changes, but you can trust that, like being in a clean house, it just feels better.