#Feedback

#Workflow changes now save reliably on large team projects

What we fixed: On projects with a lot of teams, saving a change to a feedback workflow could fail with an error and refuse to go through. The workflow page was sending far more data than it needed on every save, and past a certain team count that payload got large enough to be rejected before the save could even run. We rebuilt the save so it only sends what it actually needs, which means changes go through cleanly now even on the most team-heavy projects.

See it in action:

1. Open a project with a large team structure and go to its feedback workflow settings.
2. Edit a workflow step. For example, set a state to allow New with no team change.
3. Save the change and it goes through without an error. 🎉

Good to know: This also makes the workflow configuration screen a little snappier, since there's less data moving back and forth behind the scenes.

#Feedback recommendations stay hidden when a type isn't accessible

What we fixed: When a feedback type was turned off for everyone, the recommendation lightbox and its link could still appear, and selecting that link sent participants to an access-denied page. We updated the prompt so it checks whether the participant can actually submit to the linked type first. If they can't, the prompt stays hidden and no one lands on a dead end.

See it in action:

1. Set a feedback type's access to off for all users.
2. As a participant, go through the flow where the recommendation lightbox would normally appear.
3. Confirm the lightbox and its link no longer show, so there's no access error. 🎉

#Integrations

#Removing a macro or listener now clears the External Data fields it created

What we fixed: When you removed a Webhook macro or an External destination listener, the External Data fields it had created were left behind. Those orphaned fields still showed up as view columns and dynamic tags, with no way to clean them up on your own. Removing the macro or listener now also removes the External Data fields it created, so they no longer linger in your views or tag pickers.

See it in action:

1. Create a macro with a webhook and data return that produces an External Data field, then run it once so the field appears.
2. Remove the macro.
3. Open a view or the dynamic tag picker and confirm the leftover field is gone. 🎉

Good to know: This kind of cleanup used to require a request to our team. It happens on its own now.

#Failed Jira pushes now show a clear error instead of staying pending

What we fixed: When a push of feedback to Jira failed, the tag stayed on Pending indefinitely, so there was no easy way to tell the push had actually failed. Failed pushes now move into a clear error state that links straight to the integration log, so admins can open it and diagnose what went wrong. Pending still shows while a push is in progress and updates on its own once the Jira issue is created.

See it in action:

1. As an admin, open a feedback ticket whose Jira push has failed.
2. Notice the tag now shows a clear error state instead of Pending.
3. Select the error to open the integration log and diagnose the issue. 🎉

Good to know: This error state is admin-only. If you display Jira tags to participants, they'll only ever see a resolved link, never a pending or errored one.

#Data Engine & Custom Reports

#External Data filters now include records with no value

What we fixed: The Is not equal to and Does not contain filters on External Data fields were skipping records that had no value for that field. Because an empty field has nothing to compare against, those records were dropped from the results, which in some cases made the filters return nothing at all. We corrected the comparison so an empty value now counts as not equal to and does not contain, and those records show up where you'd expect.

See it in action:

1. Open a User or Feedback view in a project with an External Data field that's empty on most records.
2. Add a filter on that field using Is not equal to or Does not contain.
3. Confirm records with no value for the field now appear in the results. 🎉

#New Features

#Embed Interactive HTML Prototypes Right in Your Content

What we fixed: Want to drop a self-contained HTML prototype into your content? You can now upload it as an External Embed asset and reference it inline, and it'll render in its own isolated frame. No more crashes on save or rendering hiccups from pasting big chunks of prototype HTML into the content body.

See it in action:

1. Head to the External Embed header-assets block and upload your HTML file.
2. Reference it inline in your embed code.
3. Publish and watch your prototype come to life in a tidy, sandboxed frame. 🎉

Good to know: This works best with a single self-contained file. A split HTML + CSS + JS set won't resolve its relative links, so bundle it all into one file for the smoothest results.

#Feedback

#Your Display Name Stays Your Display Name in AI Summaries

What we fixed: When the AI summarized a feedback discussion, it was sometimes calling participants by their real first name (pulled from their profile) instead of the display name shown right there on the ticket. A little confusing, and not great for folks who set a display name specifically to control how they show up. We tracked it down to the summary reading names straight from the user profile and rebuilt it to respect the ticket. AI summaries now stick to the display name, just like the rest of the platform.

See it in action:

1. Open a feedback ticket where the original poster has a display name that's different from their profile first name.
2. Generate the AI summary on the discussion.
3. Check the name in the summary. It'll match the display name on the ticket, no surprises.

Good to know: This keeps name-masking consistent everywhere, so participants always show up the way they expect to.

#Data Engine & Custom Reports

#Excel Exports No Longer Trip Over Long Element Names

What we fixed: Excel caps sheet names at 31 characters, so we shorten long report element names to fit on export. If that shortened name happened to land on a character Excel doesn't allow at the end (an apostrophe, for example), the whole export would fall over. We've smoothed that out, so long names won't break your export anymore.

See it in action:

1. Build a report with an element that has a long name (bonus points for one with an apostrophe right around the 31st character).
2. Export to Excel.
3. Watch it export cleanly instead of throwing an error. 🎉

#Integrations

#Email Jira Links Now Match Your In-Site Links

What we fixed: If you set up a custom Public Link Base URL for an external Jira destination, the in-site "pill" links used it, but the "Jira link" dynamic tag in workflow and feedback macro emails was still pointing at the original Jira URL. The same record could send people to two different places depending on whether they clicked in-site or in an email. Now both surfaces use the same configured URL.

See it in action:

1. In an external Jira destination, set a Public Link Base URL that's different from the technical base URL.
2. Check the Jira "pill" link on a feedback record in-site.
3. Trigger a workflow or macro email with the "Jira link" dynamic tag for the same record. The email link now matches the in-site one.

#Integrations

#Jira Tags Now Show Up Right Away

What we fixed: Previously, when you moved a piece of feedback into a status linked to a Jira destination, the Jira tag could take a couple of minutes to appear, long enough that folks figured something was broken and started toggling statuses to force it. Now the tag shows up immediately with a friendly Pending… label and updates itself the moment the Jira issue is created. No refreshing, no second-guessing!

See it in action:

1. Open a feedback item in a project that has a Jira destination configured.
2. Change its status to the one tied to your Jira destination and save.
3. Watch the blue Jira tag appear right away with a Pending… note. It'll swap itself out for the real Jira ID once it's ready. 🎉

Good to know: This is especially handy on projects using AI summaries or discussions, where the Jira ID generation can take a little longer behind the scenes.

#Feedback

#AI-Assisted Feedback Now Submits with Just a Title or Description

What we fixed: AI-assisted feedback could be blocked from submitting when the form contained only a title and/or description with nothing else marked as a field. The front end allowed it through, but the back end was holding it back. We've adjusted the check so a minimal title-and-description form submits cleanly.

See it in action:

1. Set up a feedback type with no required form elements beyond title and description.
2. Turn on AI-assisted feedback submission.
3. Submit a ticket without modifying the form. The submission goes through cleanly. 🎉

#User Accounts

#A Little Extra Security When Removing Your Account

What we fixed: To help keep accounts safe, local-login users are now asked to confirm their password before removing their own account. It's a quick extra step that makes sure it's really you before anything disappears.

See it in action:

1. Head to your account removal (opt-out) page while signed in with a local login.
2. You'll notice a new password field on the confirmation step.
3. Pop in your password to confirm and you're done. 🎉

Good to know: This only applies to the logged-in self-removal page for local accounts. SSO sign-ins are unaffected and won't see a password prompt.

#Closed Phases, Reopened: Test Planning Gets More Forgiving

Test planning picks up three new moves this month, headlined by the big one: you can now reopen a completed phase and pick up data collection where it left off, without losing a thing. Date edits on past phases and single-day phase creation round out the trio. And a new GoEarly preview lets admins capture real per-participant context every time someone votes "me too" or matches a duplicate. Want a sneak peek? Sign up for GoEarly now!

#✨ New Features ✨

#Three Test-Planning Moves That Ease Long-Standing Friction

A completed phase can now be reopened with one action. The new reopen control on closed phases flips the phase's status back to active and reactivates its surveys and activities, so participants can submit data again. Every submission, response, and attachment from the prior window stays intact. The reopened phase resumes its identity rather than starting over. If you've ever spun up new artifacts to run a follow-up round (and lost the historical thread doing it), this one's for you.

Date edits on past phases let you fix what was wrong without rewriting history. Deactivated phases now show the same date-edit controls as active and pending ones. Correcting a typo, retroactively labeling a phase to match what really happened, or aligning a phase to an external timeline is now a self-service edit. Changing a deactivated phase's dates doesn't reactivate it. The phase stays deactivated unless you also choose to reopen it.

Single-day phases finally just work. Set the start date to match the end date, and the platform accepts it cleanly. The timeline view renders the phase visibly rather than as a zero-width sliver, so single-day events stay recognizable next to multi-day ones. Useful for one-day kickoffs, focused field tests, or pinpoint survey distributions that didn't quite belong in a longer window.

All three new affordances gate on the same permission as creating a phase, so there's no new role surface to teach. If you can create a phase, you can use any of these. The phase status model stays the same (active, deactivated, pending). End dates still don't auto-close phases, and phases still can't overlap.

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#💡 GoEarly Features 💡

#Capture Real Context on Every Duplicate Vote

Today, when a participant votes "me too" on existing feedback or matches a predictive duplicate mid-submission, the platform records the occurrence but nothing else. This GoEarly preview lets you change that. Admins can require a short set of fields (think time stamps, device IDs, or build versions) every time someone claims an existing issue, captured per participant before the occurrence is recorded.

Most useful for crash, stability, and intermittent-issue investigations, where the "when, on what, after what" is exactly the data that turns a vote count into a triage signal. Full setup details and the in-platform walkthrough come with the production release. Want to try it in a project now?

Sign up for GoEarly now!

#Data Engine & Custom Reports

#Custom Report Exports Render Cleanly in Desktop Excel and Numbers

What we fixed: An index page in a custom report export would render with an unintended black background fill when the workbook was opened in desktop Microsoft Excel or Mac Numbers. The same file rendered cleanly in Google Sheets and Excel Online because those renderers normalize the styling differently. We tracked it down to the cell styling emitted on the index page during export and tightened it up, so the workbook now renders consistently across all spreadsheet apps.

See it in action:

1. Export a custom report that includes an index page.
2. Open the resulting workbook in desktop Microsoft Excel or in Mac Numbers.
3. Locate the index page sheet and confirm the cells render without an unintended black fill. 🎉

#User Accounts

#SAML SSO Logins Continue Working After Attribute Changes

What we fixed: SAML SSO logins could fail after an upstream attribute (such as alias or email) was changed on a user account. We tracked the issue to how the platform reconciled the updated identity, and we've rebuilt that step so logins keep working through identity changes.

See it in action:

1. Sign in to a community configured for SAML SSO.
2. Update the user's alias or email at the identity provider.
3. Sign back in. Authentication completes successfully. 🎉

#Data Engine & Custom Reports

#Report Elements Built on Archived Data Now Reopen Correctly for Editing

What we fixed: If you built a report element that referenced archived view data and saved it, reopening the element for editing showed an empty selection panel. The data was saved correctly on the server, just not rendered when you came back to edit. We aligned the view hydration with how filters already work, so your saved selections reappear no matter how the archive toggle is set.

See it in action:

1. In a community with archived form fields, open Project → Reports and create a new report.
2. Add a report element. In the Choose your data panel, click View archived data.
3. Select a few archived data points and save the element.
4. Click back into the saved element. Your archived selections appear in the right-hand list. 🎉

Good to know: The left-side source tree still defaults to active data. Flip View archived data to see, add, or remove archived items in the tree.

#Feedback

#Comments Section Now Loads Reliably on Feedback Views

What we fixed: The comments section on a feedback view could intermittently fail to appear, throw an error, or show the wrong page content after a refresh. It was an elusive one, but we tracked it down and got it sorted.

See it in action:

1. Navigate to a feedback view.
2. Refresh the page.
3. The feedback comments section now loads correctly — no errors or wrong page content.

#Project Homepage

#Homepage Load Times Improved for Large Projects

What we fixed: If your project had a lot of users, feedback types, and submissions, the homepage could get sluggish or even time out before it finished loading. The query behind feedback button counts was doing far more work than it needed to. We rebuilt it to fetch only what the page actually uses.

See it in action:

1. Navigate to the project homepage for a project with large numbers of users, feedback types, and submissions.
2. The page now loads quickly instead of lagging or timing out. 🎉

#Form Engine & Custom Surveys

#Screen Readers Now Correctly Announce Rating-Scale Choice Labels

What we fixed: VoiceOver and other screen readers were having a rough time with rating-scale choices in surveys. Labels were showing up garbled, unlabeled, or nested inside confusing groups, which made forms genuinely difficult to navigate with assistive technology. We dug into how each choice was being announced and corrected the labeling and grouping across the board.

See it in action:

1. Navigate to a survey containing rating-scale choices.
2. Use VoiceOver or another assistive technology to navigate those choices.
3. Labels are now read correctly instead of being announced as unlabeled or grouped incorrectly. 🎉

#User Accounts

#SSO Account Creation No Longer Blocked by Display Name Setting

What we fixed: When Disable display name change was enabled in Community > User account settings, users creating an account for the first time through SSO could get stuck mid-setup and couldn't complete account creation. We've fixed the SSO path so new users can set a display name and get through setup without hitting a wall.

See it in action:

1. Enable Disable display name change in Community > User account settings.
2. Have a user create an account via SSO.
3. The user can now set a valid display name to complete account creation.

#Cleared Usernames Can Now Be Updated When Display Name Lock Is On

What we fixed: The Disable display name change setting is meant to stop users from swapping out a username they already have — not to block users who don't have one at all. But if an admin had cleared a user's username, that user would hit a confusing validation error when trying to set a new one. We've tightened up the logic so the lock only applies when a username already exists.

See it in action:

1. Enable Disable display name change in Community > User account settings.
2. Clear a user's username as an admin.
3. Have the user attempt to set a new username.
4. The validation now allows the new username to be saved. 🎉

April’s release is a big one. Two features that have been cooking in GoEarly are officially out of the oven and better than ever, shaped by real feedback from our GoEarly community along the way. AI Feedback Submission and AI Element Enhancement are now live for everyone, and together they represent the biggest shift in how feedback gets collected on the Centercode Platform in a long time. Read on for the full picture, and check out what’s headed into GoEarly next!

#✨ New Features ✨

#The Feedback Form, Reimagined

Structured feedback has always required structure from the people submitting it. Pick a type, fill out the fields, repeat. It works, but it puts the burden on participants to understand your project’s feedback architecture before they’ve even written a word. AI Feedback Submission changes that entirely.

With this feature turned on, participants get one button and a blank text box. They describe what they experienced in plain language, and Ted takes it from there. He figures out the feedback type, fills in the form fields, and checks for duplicates so participants can vote on existing items instead of creating noise. Before anything is finalized, they get a five-minute review window to check Ted’s work and make any edits they want. The form is still there. The structure is still there. Participants just don’t have to think about either of them anymore.

For admins, AI Feedback Submission is a project-level toggle. Turn it on, and every submission in that project flows through the new experience. A Show Original option in the feedback list lets you pull up exactly what the participant wrote before Ted got involved, so nothing gets lost in translation.

This one has the potential to change how your whole community thinks about submitting feedback. Get started in your community settings, and visit the knowledge base for the full setup guide.

Becomes:

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#Forms That Fill Themselves In

Setting up a great feedback form takes real effort. AI Element Enhancement means that effort goes even further.

With this feature, you can mark specific form fields as AI-generated. After a participant submits, Ted reads the submission and automatically populates those fields. Participants fill out the same form they always have. There's no new flow to learn, no extra steps, and no AI indicators on the form itself. The enhancement happens quietly in the background after they hit submit.

For each AI-enabled field, you choose how Ted handles it. Some fields you'll want Ted to improve on what the participant wrote. A rough, vague title becomes something clean and specific. Other fields you may not want participants filling in at all. Ted can generate those entirely from context, pulling from whichever other fields you point it at. Either way, you write a custom prompt per element that tells Ted exactly what you're looking for, so the output stays consistent across every submission.

When writing your prompt, you have two tools for feeding Ted the right context. Dynamic tags let you pull in data from other fields on the form. For example, a prompt that generates a title can use a dynamic tag to reference the participant's description field, so Ted always has something concrete to work from. The Include this answer in AI prompt checkbox works differently: it tells Ted to include the current field's own value in the prompt. Use this when you want Ted to clean up or improve what the participant wrote in that field directly, no dynamic tag needed. The two work well together, but they do different things.

On the admin side, fields that Ted enhanced still show the participant's original answer alongside the AI-generated version, so you always have both for reference. Find AI Element Enhancement in your community settings and configure it field by field in your form editor. The knowledge base article walks through the full setup.

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#💡 GoEarly Features 💡

#Phase Scheduling is Getting a Whole Lot More Flexible

If you’ve ever missed a phase end date by a few hours and spent more time than you’d like moving features around, this one’s for you. We’re giving test planning phase scheduling a serious upgrade in GoEarly!

Admins can now create single-day phases, edit dates on phases that have already passed or been deactivated, and re-open completed phases to resume data collection without losing anything that was already captured. No more scrambling. No more moving features around because the calendar didn’t cooperate.

Want early access? Sign up for GoEarly now!

#Show Jira ID to Testers!

What we added: Testers had no way to see the Jira Issue ID associated with their feedback, which made it tough to communicate about unresolved bugs using a shared reference point. Now there's a toggle for that! **See it in action:

1. Go to Feedback properties of any feedback type

2. Enable the new "Show Jira ID to testers" toggle (it's off by default)

3. Testers will now see the Jira ID as plain text in the right-hand menu of the feedback view page **Good to know: The ID is shown as text only (not a clickable link). PMs and Support users (with the Manage feedback and replies role) continue to see the existing Jira link in the title area regardless of this setting. **Good to know: The ID is shown as text only (not a clickable link). PMs and Support users (with the Manage feedback and replies role) continue to see the existing Jira link in the title area regardless of this setting.

#Community and Project Homes

"Restore Content" Button Now Persists After Page Refresh**What we fixed: When testers dismissed content on a project or community homepage and then refreshed the page, the "Restore content" button would disappear. The only way to get content back was to ask an admin to create new content — not ideal! The restore button now sticks around as long as there's dismissed content to bring back. **See it in action:

1. As a tester, visit a project or community homepage that has dismissible content

2. Click the X to dismiss a content block

3. Confirm the "Restore content" button appears

4. Refresh the page — the button should still be there, ready to bring your content back

#Feedback Management

Jira Ticket IDs No Longer Visible to Participants**What we fixed: Participants were seeing Jira ticket IDs and links when viewing feedback — that's info meant for team members only! This snuck in with a recent UI update. Those Jira references are now hidden from participants again, just like they should be. **See it in action:

1. Navigate to a feedback type that has a Jira integration configured

2. Assume a participant who has submitted feedback that was sent to Jira

3. Open the feedback item — you should see no Jira ID or links anywhere in the ticket view (unless the new setting above is enabled for that project)

#Integrations

Jira Integration Now Supports Separate Public Domains**What we fixed: Some customers use a different public-facing Jira URL than their API domain (e.g., their team browses Jira at one address, but the API lives at another). Our integration previously assumed these were the same. We've added support for configuring a separate public domain so Jira links generated by the platform point to the right place. **See it in action:

1. Navigate to a Jira external destination configuration

2. Look for the new public domain field

3. If the customer's public Jira URL differs from their API URL, enter it here — links in the platform will now use this domain

#Data Engine & Custom Reports

#Report Creation From Feedback Management Page Now Works Properly

What we fixed: When clicking "Create a report" directly from the Feedback management page, the second series and filter dropdowns weren't populating correctly.

See it in action:

1. Navigate to the Feedback management page
2. Mouse over a feedback type and click "Create a report"
3. The second series and filter dropdowns now populate correctly

#New CDE Columns: Phase Started and Phase Ended

What we fixed: The CDE Feature Engagement section was missing phase start and end date columns, so there was no way to see when a phase began or ended in data exports. Two new columns, "Phase started" and "Phase ended", are now available.

See it in action:

1. Navigate to a data export that includes CDE Feature Engagement data
2. Look for the new "Phase started" and "Phase ended" columns
3. All features within the same phase will show the same dates — features with no phase association will show blank values

#Integrations

#File Duplication Fixed for API-Uploaded Feedback Attachments

What we fixed: If a feedback ticket was created via an external source with multiple files uploaded through the API, those files could appear duplicated whenever the ticket's status was changed by an external listener macro. Even worse, the duplication compounded with each subsequent status change, so files could multiply quickly.

See it in action:

1. Create a feedback ticket via an external source (e.g., Jira sync)
2. Upload multiple files to the ticket through the API
3. Trigger a status change via an external listener macro
4. Files now display correctly without any duplication, no matter how many status changes happen 🎉

#Onboarding/Recruiting

#Recruiting Landing Page No Longer Creates Broken Invite Types

What we fixed: Editing the "Invited manually via teams" invite type to add a landing page was creating a recruitment in a weird, half-broken state. The recruitment would show only the landing page, and any invites added to it would become invisible (though they were still technically functional and eating up invite URLs behind the scenes).

See it in action:

1. Invite a user to a project via teams
2. Can no longer Click Edit on the "Invited manually via teams" invite type!

#Test Planning

#Unpublished Engagement Phases No Longer Show "In Test"

What we fixed: Creating an engagement phase for the current date and unpublishing it was causing the project to show up as "In test" on the community home page. This could confuse testers since there was no active phase to participate in.

See it in action:

1. Create an engagement phase dated for today but leave it unpublished
2. Navigate to the community home page
3. The project no longer incorrectly displays as "In test"

Good to know: This also applies to Onboarding and Closure phase messaging on the community homepage.

#Miscellaneous

#WYSIWYG "Code" Style Formatting Now Matches Preview

What we fixed: The "Code" style in the WYSIWYG editor was looking great while you were editing, but then rendered completely differently once published. Multi-line code blocks were especially affected.

See it in action:

1. Open any WYSIWYG editor field
2. Type some multi-line text and apply the "Code" style
3. Save and view the published result, it now matches what you saw in the editor

#Content View Counters Now Track Homepage Views

What we fixed: Content items set to "Show on Home Page" were rendering just fine on the Project Home Page, but their view counters stubbornly stayed at zero. Views were only being counted when someone clicked through to the individual content page. Now, views are tracked for content displayed in both the main content list and the "What's New" section on the homepage.

See it in action:

1. Set a content item to "Show on Home Page"
2. Visit the Project Home Page as a tester (the content renders inline)
3. Check the view count — it now increments! Refreshing the page within the same session won't double-count.

Good to know: A view is a view regardless of where it was seen. If someone views content on the homepage and then clicks into the full page, it only counts once per session.

We've been hard at work on a major overhaul of AI-powered feedback tools, and this month they're officially out of GoEarly and into production for everyone. And there's already something new blooming in the GoEarly pipeline: AI Feedback Submission is heading into early access, giving community members a whole new way to share what they're thinking. Want in early? Get signed up now!

#Reimagined Feedback View

The feedback list has a new look, and it's more than cosmetic. We've overhauled the Feedback View to make navigating and acting on feedback faster, with a cleaner layout and a more consistent experience across the board. Whether you're triaging a full queue or digging into a single ticket, you'll find the controls where you expect them and the information you need front and center.

#AI Feedback Summary and AI Discussion Summary

Ted now reads your tickets so you don't have to start from scratch. Two new AI Summary fields are available in Feedback: one that condenses the full ticket into a quick overview, and one that summarizes the entire comment thread separately. Walk into any piece of feedback already up to speed, even if the discussion has been running for weeks.

Both summaries live right on the feedback card and are accessible from two places: expand any card in the feedback list and click the Toggle AI summary button to see them side by side, or open an individual ticket and expand the card just below the header. The Discussion Summary is context-aware, too. It takes the Feedback Summary as input, so it's grounded in the original submission rather than treating the replies in isolation. And when a new reply comes in, the Discussion Summary regenerates automatically.

Admins can enable AI Feedback Summaries per feedback type under Management > Project Configuration > Feedback Types > Modify > Feedback Properties, with the option to add custom instructions per type. For example, you might direct the AI to focus on reproduction steps for issues or emphasize sentiment for ideas. Both summary fields are also available as view and filter columns, with full support in reports, exports, integrations, and email templates as dynamic tags. Check out the AI Feedback Summaries Overview for full setup details.

#AI Reply Generator

Responding to feedback just got a lot faster. When you change the status on a feedback ticket, the AI Reply Generator automatically drafts a comment for you based on the ticket content and the status you selected. A status change to Need More Info produces a different reply than one to Fixed; the tone and content are tailored to the intent of the update.

The draft appears right in the reply field on the feedback card, accessible from both the feedback list and the individual ticket view. Review it, edit it however you like, and click Update status to post the reply and status change together. You can also clear the field entirely and submit the status update without a reply. Nothing goes out until you say so.

AI Smart Reply Drafts are enabled per feedback type under Management > Project Configuration > Feedback Types > Modify > Feedback Collection and Collaboration. Admins can also configure per-type prompt enhancements to tune the tone of generated replies, whether that's more formal for enterprise programs or more conversational for consumer ones. For full setup details, see the AI Smart Reply Drafts Overview.

#Redesigned Community AI Settings

The Community AI settings page has been rebuilt from the ground up. The new design is cleaner and easier to navigate, and it comes with brand-new licensing controls that give admins more direct control over how AI features roll out across their community. If you've been wanting a clearer picture of your AI configuration, this is the page you'll want to revisit.

#GoEarly Features

#AI Feedback Submission and AI Element Enhancement

We've got two big ones headed into GoEarly this month, and both are aimed at making feedback better before it even lands in your queue.

AI Feedback Submission gives community members a new way to share what they're experiencing: they describe it in plain language using the AI Submit button in the project navbar, and AI organizes that input into one or more structured submissions automatically. Members review everything on a provisional screen before anything is finalized, with five minutes to edit, reassign, or discard. There's also a built-in duplicate check that surfaces similar existing feedback so members can vote instead of filing a new entry. On the admin side, a Show original option lets you pull up the member's unedited input alongside the structured result.

AI Element Enhancement works at the form level. Admins can mark any feedback form field as AI-generated, so after a member submits, AI automatically populates it based on the rest of the submission. A vague title becomes a clean one. A summary field fills itself in. Admins write the prompt and choose which fields feed into it; members just fill out the same form they always have.

Want early access to both? Get signed up for GoEarly now!

#Data Engine & Custom Reports

#File Exports No Longer Tripped Up by Certain File Names

What we fixed: Exporting files from a feedback type could silently produce an incomplete zip if any uploaded files had certain reserved names (like `com1.png` or `aux.txt`). The export would show the right file count in the preview, but the zip would come up short. Those files are now handled properly during export.

See it in action:

1. Go to a feedback type that has file attachments
2. Run an export that includes files
3. Check your zip, all files should be present and accounted for, regardless of their names

#Onboarding/Recruiting

#API Import Invitations Now Accept Custom Messages As Intended

What we fixed: When setting up an API import invitation and trying to add a custom message, the form would incorrectly throw a "Write a custom message" validation error, even though you just did! Custom messages now save as expected.

See it in action:

1. Navigate to a project's Recruiting section
2. Create or edit an API import invitation type
3. Enter a custom message and submit, it'll work without a fuss!

#User Interface & Experience

#Copy Tester-Facing Links from Content and Releases

What we fixed: Well, this one's brand new! Admins can now copy a tester-facing link directly from Content and Releases admin list views — no more manually editing URLs to share with testers.

See it in action:

1. Navigate to a Content or Releases admin list view
2. Click the clipboard icon on any row
3. You'll see a "Link copied!" toast — paste it wherever you need to share it with testers

Good to know: If the short link can't be created for any reason, the full tester-facing URL is copied instead, so you're always covered.

#Data Engine & Custom Reports

#Rating Scale Labels Now Stick on Column Reports

What we fixed: When creating a column-style report with rating scale elements, turning on "Show labels" at the report level wasn't actually carrying through to the individual elements. So your charts would show "1, 2, 3" instead of "Poor, Fair, Good, Excellent." Now the setting propagates correctly.

See it in action:

1. Create a new report that includes a rating scale element
2. Choose the "Columns" style and enable "Show labels" under "Customize your results"
3. Save the report and your rating scale text labels should appear on the charts right away

#Feedback Management

#Ownership Dropdowns No Longer Default to First Person Alphabetically

What we fixed: When assigning ownership of a feedback item, the dropdown used to default to whoever came first alphabetically which meant it was easy to accidentally assign something to the wrong person without realizing it. Now it defaults to a blank placeholder, so you have to make a deliberate choice.

See it in action:

1. Open a feedback item and go to assign an owner
2. Notice the dropdown starts with a "select" item instead of a team member's name
3. Pick the person you actually want, so no more surprise assignments!

This applies to the "Assign To Member" dropdown, the Workflow "New Owner" dropdown, and the Status dropdown in view mode.

#Integrations

#New Dynamic Tags: Submitter and Owner User ID

What we fixed: You can now include submitter and owner user IDs in your external destination payloads. This makes it a lot easier to build integrations that link users across systems.

See it in action:

1. Go to an external destination template in the Feedback area
2. Open the dynamic tag picker and you'll see new "Submitter User ID" and "Owner User ID" tags
3. Add them to your template and fire a test, the tags resolve to each user's platform identifier

Good to know: If a feedback item doesn't have an owner assigned, the tag will just resolve to an empty value.

#Miscellaneous

#Duplicate Releases with Notice Setting Fixed

What we fixed: If you had a release with the "Require users to view" Notice setting turned on, it could sometimes show up twice in your project menu. Even weirder, users could get stuck bouncing between the two copies when trying to continue past the announcement. That's all cleaned up now!

See it in action:

1. Go to any project and create or edit a release
2. Enable the Notice setting with "Require users to view"
3. Check the project menu and you'll see just the one release, as expected

#Fixed a Crash When Date Format Setting Was Empty

What we fixed: In some cases, if a community's date format setting wasn't configured, users could hit an error when loading their preferences. We've added a safety net so it gracefully falls back to the default format instead of crashing.

See it in action:

1. This one's behind the scenes so there is no action needed on your end
2. If you were seeing unexpected errors when navigating certain communities, those should be resolved now

#Data Engine & Custom Reporting

#Age Restriction Settings Fix

What we fixed: Enabling age restriction on User Account Settings was throwing an error and not saving properly. A related filter issue with Team Type custom filters was also resolved — those should load correctly now too.

See it in action:

1. Go to your project's User Account Settings
2. Enable the age restriction option
3. Save — no more error, smooth sailing!

If you're using custom filters on Team Type views, those will also behave as expected again.

#Miscellaneous

#PDF Export Fix for Large Reports

What we fixed: PDF exports were timing out for larger or slower-loading reports, resulting in a 404 page instead of the actual PDF. The system now gives reports the full configured timeout to finish rendering.

See it in action:

1. Navigate to a report (especially a larger one with lots of data)
2. Export it as a PDF
3. Sit back and let it do its thing, even big reports will complete successfully now!

#Avatar Cropping Fix

What we fixed: Certain images weren't playing nicely with the avatar cropping tool — if the image dimensions exceeded the container size, the crop UI wouldn't work correctly.

See it in action:

1. Go to your profile or any place you can set an avatar
2. Upload an image (even a really large one!)
3. The cropping tool will now handle it properly, no matter the dimensions

#Integrations

API Key Page Loading Error Fixed

What we fixed: Some accounts were hitting a bomb error when navigating to the API Key Management page — the page just wouldn't load at all. We tracked it down and patched the underlying cause so the page opens cleanly again.

See it in action:

1. Navigate to your account's API Key Management page.
2. Confirm the page loads without any errors.
3. Create, view, or revoke keys as normal — all good! 🎉

#Form Engine & Custom Surveys

Unpublished Surveys No Longer Time Out for Large Programs

What we fixed: If you had an unpublished survey that a large number of testers had access to, loading the form view could get really slow — or even bomb out entirely. We optimized the query behind the scenes so it's no longer doing unnecessary work for surveys that haven't been published yet.

See it in action:

1. Open an unpublished survey in a program with a large tester group.
2. Navigate to the form view.
3. Confirm the page loads quickly without any timeout or bomb errors.

#Miscellaneous

Address Region Now Saves Correctly for UK (and Similar Countries)

What we fixed: When manually entering an address for countries that use sub-regions (like the UK), selecting a region and saving wasn't sticking. Even worse, the saved data was sometimes showing a completely wrong region in reporting. We've fixed both the save behavior and cleaned up any bad data left behind.

See it in action:

1. Go to a user profile and open the address fields.
2. Enter a UK address and select **England** (or any sub-region) from the Region dropdown.
3. Save the profile, then reopen it — the region should now show exactly what you selected.
4. Check reporting to confirm the region is displaying correctly there too.

#💡 Centercode GoEarly Features 💡

#Evolve How You Collect, View, and Triage Feedback

This is a big one for our GoEarly participants! We've been hard at work overhauling the AI experience across Centercode, and this release is packing in three major, fully-featured additions.

• First, we're rolling out an updated Feedback View alongside a simplified feedback list experience that makes navigating and acting on feedback faster and more consistent.
• Second, we have added new AI Summary fields in Feedback, giving you a quick run-down of the entire ticket and, separately, the feedback's ongoing discussion meaning you get an instant summary of the entire comment thread, too.
• Third, we've provided a valuable shortcut for feedback triage! Our new AI Reply Generator creates a comment based on ticket details and selected status, enabling you to approve or edit before posting.

Of course, data captured through AI Feedback Summary and AI Discussion Summary are available as view and filter columns, with full support in reports and exports as data items, and integrations and email templates as dynamic tags. Aaaaand finally, the Community AI settings page has been completely redesigned with a fresh visual experience and brand-new licensing controls, giving admins more power over how AI features are rolled out across their community.

Head over to GoEarly to sign up and get your hands on it early!

#Integrations

#External Destinations Now Trigger Correctly for Tickets with Long Filenames

What we fixed: If a feedback ticket had a .mov file attached with a very long filename, any external destinations set up on that ticket (like Jira) would silently fail to fire — no error message, no log entry, just... nothing. Sneaky! Now EDs fire correctly regardless of how long the attachment filename is.

See it in action:

1. Attach a .mov file with a lengthy filename to a feedback item.
2. Trigger a status change that's configured to send that feedback to an external destination.
3. Check your external destination — the ticket should arrive as expected.

#Miscellaneous

GIF Images Now Retain Their Original Quality

What we fixed: GIF files were getting mangled during upload — the image processor was accidentally stripping the color palette and changing the bit depth, leaving GIFs looking washed out or broken after being attached to feedback items or forum posts.

See it in action:

1. Navigate to a feedback item or forum post where you'd like to include a GIF.
2. Upload or attach your GIF file as usual.
3. View it after saving — it should display with its original colors and animation fully intact. 🎉

Archived Projects Are Now Properly Locked Down

What we fixed: Users on support-level teams were able to sneak into archived projects via a direct link, even if they had zero project roles assigned. They'd show up as "No Teams" in the project summary but could still get in through the back door. Access to archived projects is now correctly enforced.

See it in action:

1. Place a user on a support-level team with no project roles enabled.
2. Archive the project.
3. Have the user try to access the project via a direct link — they should be properly blocked. 🔒

#Form Engine and Custom Surveys

#Survey Element Drag-and-Drop Fixed on Pro Edition Sites

What we fixed: On Pro edition sites, trying to click and drag survey elements in overview mode was throwing a "No access" error and refusing to budge. Elements can now be reordered by dragging them around just like they should be.

See it in action:

1. Open any survey with multiple elements on a Pro edition site
2. Switch to overview mode
3. Click and drag an element to a new position — it moves!

#Data Engine and Custom Reports

#AI Report Elements No Longer Inherit Instructions From Each Other

What we fixed: When a report contained multiple AI elements, the instructions from earlier elements (like a custom prompt) would bleed into later ones, causing paragraph summaries and other AI elements to follow the wrong structure. Each AI element is now processed independently, so they each respect only their own instructions.

See it in action:

1. Create a report with a custom prompt AI element that has specific formatting instructions
2. Add additional AI elements after it (e.g., paragraph or bullet point summaries)
3. Generate the full report — each element now produces output based solely on its own prompt

#Data Engine and Custom Reporting

#"Is Not One Of" filtering with multiple selections

What we fixed: Fixed an issue where using "Is Not One Of" with multiple selections on a choices element filter would incorrectly show all results instead of excluding the selected options.

See it in action:

1. Create a filter containing an "Is Not One Of" filter item
2. Select multiple items from the list via ctrl or shift clicking items
3. Your filter will appropriately exclude all items in your filter

#Data Engine & Custom Reporting

• Report Generation Performance Under Heavy Load

  What we fixed: When multiple reports were being generated at the same time, things could get a bit sluggish or unreliable. We've made improvements to how reports are processed under heavy load, so your reports should generate more smoothly even during busy periods.

  See it in action:

  1. Generate reports as you normally would
  2. Even during peak usage times, reports should process reliably
  3. No more wondering if your report got lost in the queue!

#Miscellaneous

• Email and PDF Logos Now Display Reliably

  What we fixed: Some customers were experiencing an intermittent issue where their email and PDF logos would mysteriously stop appearing, requiring a re-upload to fix. We tracked down the root cause and squashed this bug for good. Your branding should now stay put where it belongs!

  NOTE: If a file from prior to this fix is still not working, remove and re-upload it and that will correct it.

  See it in action:

  1. Navigate to your community theme settings
  2. Confirm your email/PDF logo is uploaded
  3. Send a test email or generate a PDF
  4. Your logo should appear consistently every time (no more disappearing acts!)

#User Interface and Experience

#No More Double Password Error Messages

What we fixed: If your community has a custom password policy set up, users were sometimes getting hit with two error messages at once - yours AND ours. That's confusing and a little annoying, so we fixed it. Now they'll only see your custom message.

See it in action:

1. Go to your Account Settings page
2. Try changing your password to something that doesn't meet the requirements
3. You'll see just the custom error message your admins set up (not a wall of text)

#

#Miscellaneous

#More reliable file uploads

What we fixed: Ever try uploading a bunch of files at once and notice some just... didn't make it? Yeah, that was a bug. We've sorted it out so your files actually upload like they're supposed to.

See it in action:

1. Head to any form with a file attachment field
2. Select multiple files to upload at once
3. Watch them all upload successfully (no more mystery failures!)

#Integrations

• An additional fix to email external destinations when multiple email addresses are configured has been completed.

#Jira & Integrations

• Corrected an issue with Feedback external destination email sending when triggered via workflow.

#User Authentication & SSO

• Proper enforcement of account phone number unique state on settings modification.

#Project Templates & Cloning

• A bad data state was corrected for an unusual release template configuration.