Things are really heating up in Centercode's June update! We're excited to bring you numerous UI and menu improvements, as well as a powerful new tool to make project configuration faster and easier than ever.  In addition, throughout the month, we've continually deployed several bug fixes which we've also listed below.

new features  

✨ New Features ✨  

Project Kickoff Dashboard

We're proud to introduce Centercode's brand new Project Kickoff Dashboard! This fantastic new tool is designed to walk Project Managers step by step through getting new projects up and running quickly and easily. Each step on this dashboard contains easy to use and understand buttons leading you right where you need to go to configure the related element, as well as helpful instructional videos to guide you through the process. It's never been easier to get your new project started!

improvements  

📈  Improvements 📈 

New and Improved Feedback View UI

Introducing an updated look for the Feedback View UI, featuring a cleaned-up experience and additional functionality! Each section of the interface (left, top, and right) has received improvements: 

Navigation has been moved to the left-hand panels, and Macros and Admin Actions all feature updated icons for better visibility.

We polished the right-hand panels by bringing back a dedicated Creation Date, adding Feedback Velocity, and improving the iconography of Popularity Score and Feedback Weight. The ownership panel now displays Owner Team and allows for checking in/out feedback with a single click. 

Lastly, find your quick actions in the updated Title Bar including Add Comment, Archive, Vote, Follow, and more. The bar scrolls with you, ensuring that checking out or commenting on Feedback is always at your fingertips!

Streamlined and Simplified SSO Login Flow

We've streamlined the External Authentication account creation flow and simplified the SSO setup! We've reduced friction during SSO login by removing redundant landing pages, keeping the SSO account creation process more in line with the typical "local" process. Plus, instead of picking a specific destination team for all SSO logins, we're tying the process to existing Opportunities, unifying SSO and Opportunity account creation.

We recommend that customers with existing Single Sign-On configurations review the updated page and remove any redundant or otherwise unneeded Team assignments.

Custom Project Menu Management Got a New Look

Customizing your Project menus is easier than ever with updates to the Project Navigation Menu UI. The new Project Navigation Management menu keeps the standard Menus (Project Menu, Management, Activities, Feedback) right where you expect them in the Primary Menus category, and gives you the ability to create custom Project Menu subsections for deeper organization of menu links.

fixes  

🐞  Bug Fixes 🐞 

Feedback Management

• Interface adjustments were made when removing Status or Category items from Feedback form configurations.
  
• Fixed an issue where some cloned Feedback Types would not show Status and be unable to be submitted.
  
• Feedback Workflow Category and Status are now viewable when using Preview As for any team while editing a Feedback Form. 

Notices

• Corrected the behavior of previously-fulfilled Notices that are then set to be a Block Notice - the Block will now show regardless of prior logs.

Performance Tuning

• Performance improvement made with regards to follow counts.
• Back-end tooling adjustments were made to correct behavior for specific license Editions.

Project Dashboards

• Dashboard time zone adjustments were made to allow filters such as today, yesterday, and other individual ranges to remain accurate despite variations in these based on time zone gaps.

Ted Communications

• Archived Form data is no longer included in the data provided via Ted Emails to Admins.

Test Planning

• An adjustment was made to make Tester Goal and Health Over Time adjust to changes mid-stream properly.
• An issue discovered with Phase/Feature Import was corrected.

User Interface & Experience

• Admins will now be able to assume and adjust a participants username, though this will trigger the need for a password reset and this is noted on the page.
• We've removed confusing and potentially redundant steps during Project Onboarding when done through Single Sign-On. The experience will now be slightly shorter and significantly less confusing to end-users.
  
• A display issue with the Community scope Project List under a specific scoring condition has been corrected.
• The redirection messaging within Feedback was adjusted to include the term "Instead" for additional clarity. 
• Feedback Simple List will no longer show photo thumbnails for attachments when identified as containing "Personal Data" in the Attachment Element's settings. 

Stop and smell the flowers this May - throughout the month we've delivered continual bug fixes, and our improvements for the month are focused on cleaning up the Ted email experience. 

improvements

📈  Improvements 📈 

Ted received in-site and in-email clean-up! 

We've cleaned up various aspects of the Ted Adams experience. We've improved the menu icon to indicate if Ted is enabled or deactivated, updated the grammar and text used within certain email types, and fixed an issue with the Activity counts within Ted's "Daily Update" emails to administrators.

fixes  

🐞  Bug Fixes 🐞 

Ted Communications

• Corrected an issue with the Activity count in the Ted Daily Update to provide accurate metrics to administrators.

Custom Reports

• Report Element Filtering will once again display intended labels instead of database values for included criteria. 
• Drill-down linking will now function as intended from Feature Engagement Reporting.

Project Templates & Cloning    

• Notice Macro structures and Notices baked into Survey form submit will now clone when Projects are cloned.
• Delta Enabled or Disabled state from a Project Template is now carried forward into cloned copies of that Project.

User Authentication & SSO

• Filtering by Integration EA Source will once again return proper results.
• Deleted SSO Integrations will no longer store User associations in the data engine.

User Experience & Interface

• An unusual dialog prompt will no longer be presented in place of a proper error message when removing erroneous User details.
• Survey links generated by the hover-action button will no longer result in "Invalid" errors.

Onboarding

• Some additional changes were made to the Referral page to allow for showing or hiding of elements through the use of custom CS.

During this patch, we're dramatically improving usability of Feedback Simple List, adding more details to Dashboards, and enhancing the Centercode Data Engine.

new features 

✨ New Features ✨ 

Do you have a long User or Feedback List and just want to select ALL of them?

User and Feedback Management View/Filter results can now be selected by page or in total. This lets you trigger bulk Actions and Macros across all Users or Feedback results of your filters. 😎 

Just click the "All" checkbox at the top of the list and you'll see the new dialogue option if your list spans multiple pages. Check it out in the screenshot below.

improvements 

📈 Improvements 📈

Check out the new Feedback Simple List Filters!

Test Participants can now toggle the Feedback Simple List to Feedback they have Voted on (new button). 

In addition, we have cleaned up how Duplicate and Predictive Feedback are displayed, and we've differentiated Excluded Status items. 

Lastly, we tidied up how previous filtering is stored. It now uses the URL in place of Cookies for a more consistent user experience as admins navigate or link to and from the Simple List.

Feedback Subpanels add even more value to Dashboards

Project Dashboard, Phase Dashboards, and Feedback Impact Dashboards now utilize individual Feedback subpanels.

Clear visibility on Release details in the Data Engine

Release Value has been added as its own Data Engine criteria (for use in Views and Reports).

Include Release details in externally-created Feedback

API Feedback Creation will now allow for Release element data to be included.

fixes 

🐞  Bug Fixes 🐞 

Centercode Mobile App

• An important security update was made to both our C16 and C17 environments. 

User Interface & Experience

• Viewing the Feedback List from a Report Element that uses a Feedback Status Filter shows the expected result.
• HTTPS Post within Feedback External Destinations will once again work as expected.
• Attempting to edit Public Copy no longer results in an error.
• Modifying Strings via the link on the bottom left of each page no longer results in a bomb error.

Integrations

• Single Quotes in Feedback titles no longer prevent related Macro Webhook logs from loading.

Form Engine

• Modifying form elements will once again return the user to the location on the form where the element is positioned.

A fresh round of updates and improvements deployed in March bring a deluge of Dashboard enhancements. In addition, throughout the month, we've provided a veritable downpour of fixes for customer-sourced bugs which are also listed below.

new features 

✨  New Features ✨ 

Dive Deeper in your Delta Huddle Dashboard

We've added an awesome Phase Review section to the Delta Huddle Dashboard! A quick, informative overview of the features in the current active phase, the most recently closed phase, and the upcoming phase.

improvements

📈  Improvements 📈 

Status Intents Impact Feedback and Dashboards

We've tuned Status Intent so that Resolved-Exclude intents are more accurately reflected on the Feedback Simple List and within Dashboards! Feedback marked as Resolved-Exclude will no longer have any impact on numerous metrics and calculations across the platform. This includes dashboards, Ted emails, and Feedback Impact stats.

Improved Defaults for Visual Themes 

Themes now default with gradient option disabled.

It gets better every time! 

Continued efforts to polish C17. Dozens of UI and smaller functional issues were addressed in this release, as well as more mobile application tuning!

fixes 

🐞  Bug Fixes 🐞 

Dashboards & Reports

• Small adjustments made to the Participant count at the top of the Project Overview Dashboard.
• Date Range Filtering on the Top Testers Dashboard is now disabled to avoid confusion regarding functionality.
• Regression Features are now displayed on certain sections of the Delta Huddle Dashboard.
• Feature and Phase will now return accurate results consistently in data engine views.
• Usercards on Dashboards are once again loading up on-screen.

User Experience & Interface

• Improvements were made to the Feedback interfaces containing External Data.
• A display issue that could occur within Projects based on Username structure has been corrected.
• An issue that could occur with POP reply to forums under specific configuration has been addressed.
• An issue that was causing Ted email communications to send more frequently than intended was corrected.
• Mobile menu link colors now correctly match the associated theme.
• A long unbroken text issue with Feedback card display has been resolved.

Ted Communications

• Conditional Feedback form elements based on the Feature element will no longer contain odd blank selections.
• An issue that could occur when merging users with specific account setting address configurations has been corrected.
• An issue in email communication from Ted to admins that could result in negative counts for submitted Feedback has been corrected.
• Blocking issue counts in email communication from Ted to admins will no longer count tickets moved into Resolved status intents.

Platform Security

• An important security update was made to both our C16 and C17 environments.
• Email address change will now function as they did in C16 (requiring email confirmation).
• Adjustments made to properly store user addresses containing certain French characters.

Feedback Management 

• An issue that could occur when using the Break Workflow action on Feedback based on access to Feature selections on the form has been resolved.

Integrations

• POP Integration emails now only result in a single Feedback Comment (instead of three copies of the same comment).

A fresh round of updates and improvements are on the way! In the latest patch we've
added additional functionality to our content, feature, and release creation tools, as well as adding additional information to our view/filter tool! In addition, throughout the month, we've continually deployed several bug fixes which we've also listed below.

new features 

✨ New Features ✨  

Quick Save and Quick Update!

Save your progress at-will when building robust Content! There's nothing worse than losing work to a software or hardware malfunction, or inadvertent window closure. Centercode's new Quick Save and Quick Update function will allow you to quickly save or submit changes to a piece of Content, Release, or Feature you are working on without leaving the page, allowing you to save your progress and continue working! 

Auto Detect User Country via IP!

Get up to date information on the last country (based on IP) your users logged in from! The "Country (Auto Detected)" item has now been added to Community Filters and View options. This will display the last region from which a User accessed the platform (based on their IP address).

improvements 

📈  Improvements 📈 

Major Performance Improvements for Busy Servers!

We listened to your feedback and made some big improvements to our servers. Our IT team has been hard at work to fix performance issues and to stop 502 Gateway errors from happening when servers are under heavy load.

fixes  

🐞  Bug Fixes 🐞 

User Experience & Interface

• Adjustments and clarity added to a number of inline Help text.
• "Submit & Next" button on Feedback views will once again function as intended.
• JIRA tags on Feedback Cards will now only be displayed to Feedback Moderators.
• Ted Closure Thank You Email will now include the proper final activity count value.

Community & Project Homepages

• Projects that have never previously utilized a Project Introduction message will now store and update them as intended.
• Empty Community Homepages will now display an empty message instead of displaying blank.

Test Planning

• Feature Status Dynamic Tags will now convert properly in Email Templates and the Visual Editor.
• Feedback API Submission will now allow the Feature element to be formatted as a label or value.
• Cell Line breaks are now preserved when importing Phases and Features via Excel.

Centercode Mobile App

• Additional Mobile changes to prevent edge-case scenarios and continue tuning user experience.

Performance Tuning

• Performance improvements made for implementations using a high volume of Projects.
• A security gap involving copy/pasting Feature URLs between users fixed.
• File upload and cancel process tuned to handle mid-upload cancellation better.

Project Templates & Cloning

• The Project Cloning process will now update Dynamic Tags utilized in Feedback Webhook Macros for the new project.

A fresh round of updates and improvements are on the way! In the latest patch we've
improved Regression feature functionality and reporting, added a contextual warning message during the project cloning process, and added phase information to Simple List Feedback Cards. In addition, throughout the month, we've continually deployed several bug fixes which we've also listed below.

new features 

✨ New Features ✨  

"Shadow" Regression Dashboards!

Regression Features are now present on all applicable Dashboards! If your Regression Feature was tested in a past Phase, that Phase's Dashboard will now include Regression Feature data. In addition, the Feature Dashboard for a Regression Feature will now include it's complete history, not just it's most recent Phase.

Project Cloning Conflict Messaging!

Not everything in a Project can be cloned 1-for-1. We've added contextual messaging to the Project Cloning page to indicate which parts of your non-static Template won't be cloned into the new Project. 

 improvements 

📈  Improvements 📈

Feedback Phase Visibility 

We've added a new tag to Feedback Cards (rows) on your Feedback Simple List. This tag shows you which Phase the Feedback's related Feature is in, giving you valuable context right on the surface. Note that this Phase indicator is only visible to Admin accounts - testers can't see your Phase names.

fixes 

🐞  Bug Fixes 🐞 

Feedback Management

• Simple List is now the default Feedback view for new Project Admins.
• Feedback counts 1000 and above now show an abbreviated number in widgets and dashboards.

Custom Reporting

• Report Chart size and position in PDFs has been corrected.

Centercode Mobile App

• Feedback paging buttons within the mobile interface will now function as intended.

Ted Automation

• Ted onboarding Phase emails should send properly again.

User Experience & Interface

• Selection highlighting in Filter and View criteria should now be retained when clicking off the selection window.
• Feature lists will now display as intended with additional spacing when using the Firefox browser.
• Drop-down field for Contact Us Request Type has more clickable area now.

Test Planning

• Activity satisfaction and engagement will now carry forward when a feature is moved into a new phase.

Centercode wishes you season's greetings! In the latest patch we've introduced several updates to user account info collection and verification, as well as several improvements to the Feedback Simple List. In addition, throughout the month, we've continually deployed several bug fixes which we've also listed below.

new features 

✨ New Features ✨

All New Presentation Mode!

New and improved functionality to help you show the results of your test! Presentation Mode for Project Dashboards has been completely revamped, providing a slick new experience for Teams presenting their Project data to stakeholders.

First-Class User Account Verification!

Get up to date account information before you begin a new test! A new Notice Type was created for Content Notices that will prompt users for updates to selected Account data (Email, Address, and/or Phone #). Address data and geographic reporting were updated to work with these new configurations.

New Feedback Velocity Signal!

We've introduced a new data point dubbed Feedback Velocity. Based on a seven day calculation, this metric indicates which Feedback is getting the most attention from your testers and the biggest boost in popularity. If you're looking to put out product fires, Velocity shows you where the heat is building!

improvements

📈  Improvements 📈 

Enhanced Address Collection!

We've doubled the power of our API-driven Address functionality -- The User Account pages now allows for the collection of two distinct forms of address! Use this to collect a combination of standard office, home, shipping, or another address.

Improved Feedback Simple List!

Get the Feedback information you need faster and easier than ever before! The Feedback Simple List view was dramatically enhanced with a better look and feel, more useful details, and inclusion of the new Feedback Velocity indicator.

fixes  

🐞  Bug Fixes 🐞 

Centercode Mobile App

• A refactor was performed on the Mobile Application to enhance back-end security and the User session experience.
• Status Intent colors were adjusted to have a more appealing color palate (outlined within this ticket). 

Localization & Strings

• Corrected an issue where Strings would display incorrectly within customer sites.

UI & Usability

• Corrected an issue where the UI was displaying a legacy feature unintended for current platform editions.
• Community managers are once again able to remove User Profiles and Test Platforms without assuming the user. 

Legacy Features

• Corrected an issue where Tasks (a sunset feature for current versions) was displaying erroneously within Project Tools. 

A fresh round of updates and improvements are on the way! In the latest patch we've
made numerous updates related to Features and their functionality within Feedback Forms and Test Planning. In addition, throughout the month, we've continually deployed several bug fixes which we've also listed below.

improvements

📈  Improvements 📈 

Update Features within Expired Phases!

Make corrections or clarifications to features in already finished phases! This change allows you to update Feature information for those kept within otherwise-uneditable Phases. In addition, you can also clear their associated Completions to effectively reset the activity record. 

Conditionals on Feature Elements!

Further customization and specialization of your Feedback Forms! Feature Elements in Feedback Forms can now be selected as the parent of Conditional Elements. Note that since Features aren't cloned during Project Cloning, if you're using Conditionals off of Feature Elements, you'll need to update your Feedback Forms in new projects. 

fixes  

🐞  Bug Fixes 🐞 

Dashboards & Reports

• Certain Sub-panels on Satisfaction and Engagement Over Time were adjusted to correctly include the new Regression Features. 

Centercode Mobile App

• Security update for Android

User Experience & Interface

• New Community Homepage Survey list now takes into account expired or nearing expiration states.
• Users no longer automatically enter their last project if they're an Applicant in that project. Additionally, Projects where a user is only an Applicant can no longer be selected as Default. 
• Adjustments were made to the Location selection on Account Settings under various non-US country selections. 
• Continued smaller functionality and UI improvements to C17 for both Desktop and Mobile. 

Delta Release Upgrade

• Migration scripts were updated to account for Projects without Project Managers when building Homepage Content from Homepage Introduction messaging. 
• Project Cloning for our Static Templates will now properly include New User and Regression Phase options.
• Feedback Types without a Feature element will no longer allow a roundabout method of submitting active Features when users are currently blocked due to Product Verification.

Miscellaneous

• Projects without Feedback Intents configured to Delta standards now utilize proper activity flow.
•  Feature engagement no longer presents a 404 with API endpoints. 

A fresh round of haunting updates and improvements are on the way! In the latest patch we've added more clear role descriptors within Teams and added some more automation opportunities to Macros. In addition, throughout the month, we've continually deployed several bug fixes which we've also listed below.

new features 

✨  New Features ✨ 

Introducing Two Powerful New Feature Types

We've heard your feedback and created two new types of Features to solve for specific but common testing scenarios. You can select these Feature types within the Create a Feature steps or directly within their respective subheadings:

New User Features
This new Feature type ensures your testers complete the necessary activities and review Features associated with "initialization" or "set up" before they can dig into the other features of your product. Once completed, New User Features give way to the current Phase's Feature Activities, dropping testers right back into the normal flow of your project.

Regression Features 
This new Feature type allows you to continually test/re-test chosen Features across multiple Engagement Phases. Ideal for iterative versioning (such as driver or firmware updates), Regression Features encourage persistent re-testing and accept (and report!) unique satisfaction scores for each Phase in which they're included (determined via checkbox within each Engagement Phase).

improvements 

📈  Improvements 📈

Updated Role Management Interface

The Roles UI now shows the associated Teams more effectively since the Delta UI no longer includes right-hand menus

Macros now include the Features and Blocking Status!

You can now use Macros to Mass Feedback Management to update the Feature field and Blocking Status via macro.

fixes 

🐞 Bug Fixes 🐞 

User Interface & User Experience

• New Team Keys have been implemented on the various Roles pages.
• Tooltips were removed from the Health Over Time dashboard chart.
• Weights used in Feedback Scoring will now round down to the nearest whole integer to fix scoring inaccuracies.
• Project level Opt-out is once again available in the interface to Users with access (available under the Project Menu).
• Additional padding adjustments made to the Page Title bar.
• The Visual Themes configuration page now displays Hash Tag icons (#) associated with color-picker fields and now strips hash tags from pasted hex codes.
• Continued visual and functional tuning for both desktop and mobile.

Dashboards

• Adjustments were made to properly separate Phase and Overall Dashboard data under specific scoring conditions.
• PDF for Project Dashboards was adjusted to prevent Custom CSS from impacting its display.
• Work was done to align Internal Team access properly to the new Dashboard and Feedback Views.
• Spacing adjusted on Date Range UI for Dashboard Filtering.

Mobile App

• A fix was added to prevent issues with Mobile App login using SSO.

A fresh round of updates and improvements are on the way! In the latest patch we've addressed some key mobile application performance issues, improved our Feedback process, and pushed several UX updates. 

improvements  

📈  Improvements 📈 

"Resolved" Feedback replaces "Archived"

In the spirit of its purpose, "Archived" feedback is now identified as "Resolved" within the platform. This aligns with the goal of marking feedback as no longer needing attention or focus (aka Resolved).

Feedback Status Intent determines Resolved state

Feedback Status Intents now determine if Feedback is Open (able to be accessed, commented on, etc.) or Resolved. During this update, Archived Statuses without a designated Intent will be migrated to the "Resolved - Other" Feedback Status Intent.

Updated Feedback "Next Steps" Submission Flow

We've implemented an updated flow for feedback submission - after submitting feedback (or predictive matching), submitters are prompted to review their feedback and/or submit additional feedback if they have any. 

fixes 

🐞  Bug Fixes 🐞 

User Interface & User Experience

• Old Community Activity page from C16 is now linked again (Platform Activity) from the Subscription Management page.
• Avatar border for Feedback Comment posting UI now properly indicates Moderator accounts.
• Submitting Feedback or Feature Satisfaction now sends users to a consistent follow-up page leading to continued activity engagement.
• Multiple Teams displayed on the User Card will no longer overflow out of the Team combo box interface.
• Product Receipt emails are now sent once every three days instead of every other day.
• Many adjustments to the look-and feel of the User and Feedback management areas, as well as the Feedback Simple View.

Data Engine

• The Feature and Feature Phase data elements will now correctly convert to the associated data when used as a Dynamic Tag

Product Receipt

• Product Receipt feature can now only be enabled for Participant Team Types.

Centercode Mobile App

• An External Authentication (Single Sign-On) issue with the mobile application was fixed.
• Using iPhone camera while attaching a file to a file attachment element will no longer cause the app to crash.

Platform Interface / UX

• User Card with multiple Teams displayed will no longer overflow out of the interface.
• Project Homepage once again has a toggle option to reset any hidden Content/Release items previously hidden by the User.
• User Admin Teams can once again be adjusted via User Summary pages.