We’re cooking up something tasty in July’s release!
It’s summer and that means BBQ season! July’s release contains a number of hot-off-the-grill updates to our User Summary interface, making it a one-stop shop for all your individual user management needs! In addition, we’ve also revamped and modernized many of the tools contained within the User Summary interface, adding to Centercode’s already formidable arsenal of intuitive and informative tester management options. So get those invites out to coworkers, stakeholders, and your targeted testing demographic (mostly them) and get cooking! And, as always, we’ve kept the (proverbial) bug-zapper at full power and eliminated a bevy of nasty bugs which we’ve listed below!
new features
✨ New Features ✨
A User Summary summer(y)
The grilled-to-perfection meat (or your preferred veggie substitute) of this month’s release is a HUGE overhaul and modernization of our User Summary interface. We’ve refined both the form and functionality of our already powerful and convenient user summary pages into something really special, allowing you to view and manage nearly every aspect of a user’s profile from one convenient location.
Manage everything, everywhere, all at once
The first (and one of the most convenient!) item on the menu of improvements is the standardization and streamlining of the User Summary interface between the community and project levels. You’ll be able to swap between a user’s community profile, as well as each of your projects that the user is a member of, from a single page via the convenient drop-down menu! The information and options available to you will swap on the fly based on the scope and project you’ve selected. This makes managing and tracking user activity across multiple projects a snap!
The summary pages on both scopes contain a list of user actions and data that, like a good potato salad, are both hearty and digestible. It's similar to the feedback ticket view you're familiar with: actions are on the left, while a summary is on the right. In the middle, you've got tons of detail about the user's activity that you can filter and manipulate with a few clicks.
One view to rule them all
The next major improvement to the User Summary interface comes in the form of the new User Journey tool. User journey tracks and displays a huge amount of data about events and activities performed by (or on) your users. Even better, the presentation of this information is now standardized across the community and project scopes. The same community/project selection drop-down menu that lets you switch between scopes also gives you access to the information presented by the User journey, swapping dynamically based on the scope you're viewing. Finally, a series of clickable cards above the User journey will allow you to filter for the exact data you’re looking for, also updating dynamically based on your scope and the time period filter selected.
What’s the score?
For dessert, we'd like to highlight the brand new User scorecard, which you'll see in the right-hand menu on both the community and project scopes. The User scorecard displays the Tester Impact™ score—a value automatically calculated by Centercode based on a tester’s level of engagement with impactful feedback (via submitting, voting, and replying to feedback within projects). It also shows user points, which you and other admins can grant via custom events (formerly known as rankings). Showcasing both a community score and the five most recently accessed projects (which can be expanded to show all), the User scorecard makes it easier than ever to identify and fully utilize your most dedicated testers!
All that and a bag of (BBQ-flavored) potato chips
These are just a few of the many features and improvements you’ll see in the new and improved User Summary update! We can’t wait for you to get in there and see all the ways this new tool will streamline YOUR tests. We’re pretty proud of this one, and we’d love to hear your feedback, so contact us at support@centercode.com to let us know what you think.
improvements
📈 Improvements 📈
E-merge victorious
Next up, we’ve got a visual refresh for our Merge User Accounts tool. The Merge User Accounts tool received a bit of visual polish to bring it in line with the more modern look of the platform, and we’ve tweaked the data displayed about the user accounts you're merging to more accurately reflect the data community managers are concerned about when merging accounts.
What’s in a (full)name? You choose!
And last, but definitely not least, we’ve added the ability to create a PII-safe version of the full name displayed within your projects. Complete instructions are available on our Knowledge Base, and feel free to reach out to our support team if we can help!
📝 Copy updates 📝
The (user) event of the season
If you've been with Centercode for a while, you may have seen one (or a few) of the different ways we've referred to user scoring over the years. Its purpose has always been the same: helping you identify the superstar testers you want on future tests while calling out the ones you don't. But over time and dozens of releases, the names of these useful tools got muddied, making it hard to know what's what.
You spoke up about the confusion—and we listened. To complement our refresh of the User Summary interface, we've refreshed our user score language, cleaning out all the outdated vocabulary and inserting our new, more intuitive terminology that'll help our admins (that's you!) use these scores to their full benefit.
- Tester Impact™ (formerly known as impact score, participation score, and collaboration score) tallies the impact of a tester's participation within a single project. Like the Impact Score™ attached to each piece of feedback, Tester Impact™ is calculated automatically by Centercode. It's based on a tester's submissions, votes, replies, and other in-project interactions; a high score means a tester has submitted high-impact feedback, is actively participating, or both.
- Total Tester Impact™ is the combined total of a user's Tester Impact™ scores across all their previous and current projects.
- Custom user events(formerly known as rankings) are admin-created tags you can pin to a user's profile to record info about them for future reference. You can stick a custom user event to a profile at the community or project scopes, either as a note, positive or negative points, or a points/note combo.
- To create a custom user event, click the Community drop-down menu > Community settings > Custom user events.
- Notes are comments about a user you can pin to a user's profile at either a community or project scope. You can write a note individually or use a custom user event.
- Project points are the points given or taken away from a project user via custom user events. They're completely separate from a user's Tester Impact™ score—for example, you might create a custom user event called "Detailed feedback" to identify and/or assign project points to testers who leave very detailed responses, regardless of its measurable impact on your test.
- Community points work just like project points but on (surprise!) the community scope. These are useful for tracking general community engagement—for example, you might create a custom event that gives a few community points to users every time they log in. You could then combine it with a macro to award those points automatically.
Finally, it's worth noting that all of these scores, points, and events are completely hidden from testers—although they could be shown via dynamic tags if you had a creative need for it! Hopefully, this inspires you to check out the User scorecard sidebar in the improved User Summary interface and to create your own custom user events!
fixes
🐞 Bug Fixes 🐞
Ted Communications
- Refinements were made to some behind-the-scenes Ted email processing functionality
User Authentication & SSO
- Mobile verification number generation was made to be more randomized than prior
