March comes in like a lion, and so does Centercode! We’ve got a fresh round of improvements that we just couldn’t wait to get out to you, so they're roaring in a few days early. The March release includes a bevy of UI fixes, tweaks, and improvements that are guaranteed to get your month started off right. And, as always, check out the list of bug fixes we've deployed throughout the month.
improvements
First up, we've made some BIG improvements to the Feedback Reply UI! Replies and comments in Feedback Management will work exactly the way you’re used to (none of the functionality has changed), but we’ve upgraded to a cleaner, more readable, and more modern-looking interface.
The first change you’ll notice is that the entire reply interface now sits in a single contiguous window. Second, when you hover over a post, you'll see your admin edit tools more readily. Finally, we’ve switched the staff and important reply indicators from colored borders to a clearer, easier-to-notice tag system (which will allow us to add additional tags in future releases!).
Next in line are some improvements to our Feedback Duplicate and Predictive Match interface. Like the Feedback Reply UI, we've switched the Duplicate Feedback and Predictive Match interface to a single clean and contiguous window (#twinsies). The adjusted button width ensures your ticket information on the left side of the bar won't get covered. We've finished it off with visual polish here and there, including updated colors, icons, and brand new tooltips for each icon.
After years of supporting our customers, the Support Menu is getting some support of its own. We’ve added more helpful links and resources than you can shake a stick at! In the new Documentation and Testing Resources flyout menus, we’ve reorganized existing links and added a huge array of helpful resources, like our always-useful knowledge base articles, blogs, webinars, and guides. For members of the parasocial network, you'll also find links to our social media channels, so it's even easier to stay current with all the new content and resources we’re putting out! Lastly, the Subscription Dashboard link has moved from the Support menu to the User menu—a better fit for its role in your platform's functionality.
The Simple List is a key part of the feedback triage process. To make sure it presents the most important information in a concise and readable format (i.e., keeping it simple), we've tweaked the format to bring the ticket's Feature information into clearer focus. To accommodate this update, phase info has moved to a hover-over pop-up, so its easily accessible even with feature info in the spotlight.
Next up, we've streamlined resource scheduling by consolidating set dates and availability periods into a single, uniform tool. Before now, there were two different methods for scheduling resources in the platform: you had to choose specific start/end dates for some and set an availability period for others. We've decreased friction by combining these two methods and making that change consistent across all types of resources.
To schedule a resource for future publication or set an availability period, enable the Limit availability to a schedule checkbox. This option lets you set a publish date and, if applicable, choose how long it will remain available once published. Expired content will be archived automatically to keep your resource management workspaces cleaner.
A word of note: All existing customer resources will be updated to this new style. Any expired resources will be sent to your Archive automatically. The system will update any active resources that expire in less than 30 days so they'll deactivate right on time. Resources with expiration dates that are more than 30 days out have been set to "N/A" and should be checked manually.
Publishing resources is that much more convenient now, thanks to a small but meaningful interface update! When you're publishing any resource (content, surveys, releases, etc), you'll have the option to Publish and Notify. you’ll have the option to “Publish and Notify”. Previously, these were two separate actions: you had to publish a resource, then manually select the Notify tool. This new option streamlines that flow, allowing you to immediately publish a resource and trigger the notify tool with no extra navigation required!
To complement this change, we’ve cleaned up and consolidated the various page headings on the publish page into a single uniform infobox. Letting your testers know about the new resources you’ve created for them is now easier than ever!
And last on the list, we’re getting a head start on our spring cleaning by tidying up various UI elements all across the site. We’ve corrected text spacing and button transparency issues on many different pages and made slight adjustments to default feedback type colors. In addition, we’ve slightly increased the font size on some of our smallest text items throughout the site. This ensures they conform to accessibility font contrast standards no matter which colors your visual themes use. You may not notice these small changes, but you can trust that, like being in a clean house, it just feels better.
fixes
It’s February, and love is in the air! In this month’s Centercode release, we’re bringing you a heart-shaped box of bite-sized new features and improvements. Follow the trail of release note rose petals to learn about each of these exciting new Centercode additions! And, as always, check out the list of bug fixes we've deployed throughout the month.
improvements
The first arrow in Cupid’s release note quiver is a slight adjustment to last month’s community project list UI update. By popular demand program groups are returning to the Community Home project list! We always love hearing from you what works and what doesn’t, and you let us know that program grouping was an essential way of managing large project lists. So, without further ado, we present the (new) new Community Home project list!
Invite users into your community or projects (and possibly your heart?) faster than ever before with this handy new addition to the menu bar! This button keeps the ability to add users to your project or community front and center (well, slightly to the right) at all times. Additionally, we’ve given the Quick Invite menu a little polish to bring it in line with last month’s big UI update. Now get out there and get inviting!
Centercode's search tool is getting a little love. Previously known as the “Knowledge Base,” we’ve given this handy tool a new name (now simply “Search”) and a makeover. Along with the name change, we’ve also updated (and added a more visible button) to the Search Reference Guide, which details precisely how to target the data you’re looking for!
Last but not least, a quick update to the look of the Simple List feedback view. The intent of the Simple List is to present users with a succinct, at-a-glance summary of feedback tickets. But this view looked busier than we wanted it to, especially with the color-coded status tags. These tags will remain in the more information heavy feedback view types, such as the dashboard view. We stripped those tags out of Simple Lists(while maintaining the ability to filter the list by status if that is your intended purpose) to keep things readable and easy to navigate!
A Rose by Any Other Display Name
Usernames are taking a new name: display names. As an admin, nothing's changed—you'll still have access to the full names of your members.
What's in a name, you ask? The switch gives you more flexibility to manage your testers' privacy without sacrificing the security of having identifying info on file. The new label makes it clear to your users when completing this field that this may be shown to other participants, which is still something you have control over in your Project Settings.
More (Love) Language Updates
Communication is key to a successful relationship, so we focused on increasing clarity within your platform experience. Page titles and error messages are now more consistent. Blank states are also getting some much-needed love and showing off a little more personality. We hope these updates, while subtle, will win your heart.
fixes
Happy New Year! 🎇 We’re starting off 2023 by hitting the (metaphorical) gym and getting the site in shape with some visual improvements. We’ve beefed up the community homepage, added definition to the Success and Delta Health Score bars, and toned site wide with small but impactful visual tweaks. Finally, you can see proof of our sustained effort by checking out the regular bug fixes listed below.
improvements
First on the list, we have a big visual update to how projects and opportunity lists are displayed on the community homepage! In addition to a bolder and more readable style, additional information and functionality has been added to the lists. The "My Projects" heading groups all the projects a user has access to, lists them alphabetically by codename, and shows which program it belongs to. Additionally, there's a tag that shows the current testing state of the project based on its current active phase type (if applicable).
Next up, we're giving the Delta Success Score a new uniform! Previously, your success score would display as red, yellow, or green, depending on a predefined low/medium/high score range. For now, we've provided a single color (Purple!) to represent this score, allowing you to focus more on the number itself as a key metric to measure your projects and your program.
The motivation for this change (based on your insightful feedback!) is that the definition of success will differ from product to product based on the ambitions of and investments in that product. That definition is currently not present in Centercode (spoiler: we're working to add it), so there was a reasonable possibility that we were using a negative color to represent what was actually a positive outcome.
And last, but definitely not least, we've done a HUGE amount of UI polish throughout the platform. You'll notice these small but impactful tweaks on nearly every page, from adjusted padding and shadows to cleaner font weights and table styles. The list is long! We're always striving to improve, and we put a lot of work into this one. You can reach out to us via any of our normal chat or email support channels to let us know what you think, we'd love to hear your feedback!
fixes