A fresh round of updates and improvements are on the way! In the latest patch we've
added additional functionality to our content, feature, and release creation tools, as well as adding additional information to our view/filter tool! In addition, throughout the month, we've continually deployed several bug fixes which we've also listed below.

new features 

✨ New Features ✨  

Quick Save and Quick Update!

Save your progress at-will when building robust Content! There's nothing worse than losing work to a software or hardware malfunction, or inadvertent window closure. Centercode's new Quick Save and Quick Update function will allow you to quickly save or submit changes to a piece of Content, Release, or Feature you are working on without leaving the page, allowing you to save your progress and continue working! 

Auto Detect User Country via IP!

Get up to date information on the last country (based on IP) your users logged in from! The "Country (Auto Detected)" item has now been added to Community Filters and View options. This will display the last region from which a User accessed the platform (based on their IP address).

improvements 

📈  Improvements 📈 

Major Performance Improvements for Busy Servers!

We listened to your feedback and made some big improvements to our servers. Our IT team has been hard at work to fix performance issues and to stop 502 Gateway errors from happening when servers are under heavy load.

fixes  

🐞  Bug Fixes 🐞 

User Experience & Interface

• Adjustments and clarity added to a number of inline Help text.
• "Submit & Next" button on Feedback views will once again function as intended.
• JIRA tags on Feedback Cards will now only be displayed to Feedback Moderators.
• Ted Closure Thank You Email will now include the proper final activity count value.

Community & Project Homepages

• Projects that have never previously utilized a Project Introduction message will now store and update them as intended.
• Empty Community Homepages will now display an empty message instead of displaying blank.

Test Planning

• Feature Status Dynamic Tags will now convert properly in Email Templates and the Visual Editor.
• Feedback API Submission will now allow the Feature element to be formatted as a label or value.
• Cell Line breaks are now preserved when importing Phases and Features via Excel.

Centercode Mobile App

• Additional Mobile changes to prevent edge-case scenarios and continue tuning user experience.

Performance Tuning

• Performance improvements made for implementations using a high volume of Projects.
• A security gap involving copy/pasting Feature URLs between users fixed.
• File upload and cancel process tuned to handle mid-upload cancellation better.

Project Templates & Cloning

• The Project Cloning process will now update Dynamic Tags utilized in Feedback Webhook Macros for the new project.

A fresh round of updates and improvements are on the way! In the latest patch we've
improved Regression feature functionality and reporting, added a contextual warning message during the project cloning process, and added phase information to Simple List Feedback Cards. In addition, throughout the month, we've continually deployed several bug fixes which we've also listed below.

new features 

✨ New Features ✨  

"Shadow" Regression Dashboards!

Regression Features are now present on all applicable Dashboards! If your Regression Feature was tested in a past Phase, that Phase's Dashboard will now include Regression Feature data. In addition, the Feature Dashboard for a Regression Feature will now include it's complete history, not just it's most recent Phase.

Project Cloning Conflict Messaging!

Not everything in a Project can be cloned 1-for-1. We've added contextual messaging to the Project Cloning page to indicate which parts of your non-static Template won't be cloned into the new Project. 

 improvements 

📈  Improvements 📈

Feedback Phase Visibility 

We've added a new tag to Feedback Cards (rows) on your Feedback Simple List. This tag shows you which Phase the Feedback's related Feature is in, giving you valuable context right on the surface. Note that this Phase indicator is only visible to Admin accounts - testers can't see your Phase names.

fixes 

🐞  Bug Fixes 🐞 

Feedback Management

• Simple List is now the default Feedback view for new Project Admins.
• Feedback counts 1000 and above now show an abbreviated number in widgets and dashboards.

Custom Reporting

• Report Chart size and position in PDFs has been corrected.

Centercode Mobile App

• Feedback paging buttons within the mobile interface will now function as intended.

Ted Automation

• Ted onboarding Phase emails should send properly again.

User Experience & Interface

• Selection highlighting in Filter and View criteria should now be retained when clicking off the selection window.
• Feature lists will now display as intended with additional spacing when using the Firefox browser.
• Drop-down field for Contact Us Request Type has more clickable area now.

Test Planning

• Activity satisfaction and engagement will now carry forward when a feature is moved into a new phase.

Centercode wishes you season's greetings! In the latest patch we've introduced several updates to user account info collection and verification, as well as several improvements to the Feedback Simple List. In addition, throughout the month, we've continually deployed several bug fixes which we've also listed below.

new features 

✨ New Features ✨

All New Presentation Mode!

New and improved functionality to help you show the results of your test! Presentation Mode for Project Dashboards has been completely revamped, providing a slick new experience for Teams presenting their Project data to stakeholders.

First-Class User Account Verification!

Get up to date account information before you begin a new test! A new Notice Type was created for Content Notices that will prompt users for updates to selected Account data (Email, Address, and/or Phone #). Address data and geographic reporting were updated to work with these new configurations.

New Feedback Velocity Signal!

We've introduced a new data point dubbed Feedback Velocity. Based on a seven day calculation, this metric indicates which Feedback is getting the most attention from your testers and the biggest boost in popularity. If you're looking to put out product fires, Velocity shows you where the heat is building!

improvements

📈  Improvements 📈 

Enhanced Address Collection!

We've doubled the power of our API-driven Address functionality -- The User Account pages now allows for the collection of two distinct forms of address! Use this to collect a combination of standard office, home, shipping, or another address.

Improved Feedback Simple List!

Get the Feedback information you need faster and easier than ever before! The Feedback Simple List view was dramatically enhanced with a better look and feel, more useful details, and inclusion of the new Feedback Velocity indicator.

fixes  

🐞  Bug Fixes 🐞 

Centercode Mobile App

• A refactor was performed on the Mobile Application to enhance back-end security and the User session experience.
• Status Intent colors were adjusted to have a more appealing color palate (outlined within this ticket). 

Localization & Strings

• Corrected an issue where Strings would display incorrectly within customer sites.

UI & Usability

• Corrected an issue where the UI was displaying a legacy feature unintended for current platform editions.
• Community managers are once again able to remove User Profiles and Test Platforms without assuming the user. 

Legacy Features

• Corrected an issue where Tasks (a sunset feature for current versions) was displaying erroneously within Project Tools. 

A fresh round of updates and improvements are on the way! In the latest patch we've
made numerous updates related to Features and their functionality within Feedback Forms and Test Planning. In addition, throughout the month, we've continually deployed several bug fixes which we've also listed below.

improvements

📈  Improvements 📈 

Update Features within Expired Phases!

Make corrections or clarifications to features in already finished phases! This change allows you to update Feature information for those kept within otherwise-uneditable Phases. In addition, you can also clear their associated Completions to effectively reset the activity record. 

Conditionals on Feature Elements!

Further customization and specialization of your Feedback Forms! Feature Elements in Feedback Forms can now be selected as the parent of Conditional Elements. Note that since Features aren't cloned during Project Cloning, if you're using Conditionals off of Feature Elements, you'll need to update your Feedback Forms in new projects. 

fixes  

🐞  Bug Fixes 🐞 

Dashboards & Reports

• Certain Sub-panels on Satisfaction and Engagement Over Time were adjusted to correctly include the new Regression Features. 

Centercode Mobile App

• Security update for Android

User Experience & Interface

• New Community Homepage Survey list now takes into account expired or nearing expiration states.
• Users no longer automatically enter their last project if they're an Applicant in that project. Additionally, Projects where a user is only an Applicant can no longer be selected as Default. 
• Adjustments were made to the Location selection on Account Settings under various non-US country selections. 
• Continued smaller functionality and UI improvements to C17 for both Desktop and Mobile. 

Delta Release Upgrade

• Migration scripts were updated to account for Projects without Project Managers when building Homepage Content from Homepage Introduction messaging. 
• Project Cloning for our Static Templates will now properly include New User and Regression Phase options.
• Feedback Types without a Feature element will no longer allow a roundabout method of submitting active Features when users are currently blocked due to Product Verification.

Miscellaneous

• Projects without Feedback Intents configured to Delta standards now utilize proper activity flow.
•  Feature engagement no longer presents a 404 with API endpoints. 

A fresh round of haunting updates and improvements are on the way! In the latest patch we've added more clear role descriptors within Teams and added some more automation opportunities to Macros. In addition, throughout the month, we've continually deployed several bug fixes which we've also listed below.

new features 

✨  New Features ✨ 

Introducing Two Powerful New Feature Types

We've heard your feedback and created two new types of Features to solve for specific but common testing scenarios. You can select these Feature types within the Create a Feature steps or directly within their respective subheadings:

New User Features
This new Feature type ensures your testers complete the necessary activities and review Features associated with "initialization" or "set up" before they can dig into the other features of your product. Once completed, New User Features give way to the current Phase's Feature Activities, dropping testers right back into the normal flow of your project.

Regression Features 
This new Feature type allows you to continually test/re-test chosen Features across multiple Engagement Phases. Ideal for iterative versioning (such as driver or firmware updates), Regression Features encourage persistent re-testing and accept (and report!) unique satisfaction scores for each Phase in which they're included (determined via checkbox within each Engagement Phase).

improvements 

📈  Improvements 📈

Updated Role Management Interface

The Roles UI now shows the associated Teams more effectively since the Delta UI no longer includes right-hand menus

Macros now include the Features and Blocking Status!

You can now use Macros to Mass Feedback Management to update the Feature field and Blocking Status via macro.

fixes 

🐞 Bug Fixes 🐞 

User Interface & User Experience

• New Team Keys have been implemented on the various Roles pages.
• Tooltips were removed from the Health Over Time dashboard chart.
• Weights used in Feedback Scoring will now round down to the nearest whole integer to fix scoring inaccuracies.
• Project level Opt-out is once again available in the interface to Users with access (available under the Project Menu).
• Additional padding adjustments made to the Page Title bar.
• The Visual Themes configuration page now displays Hash Tag icons (#) associated with color-picker fields and now strips hash tags from pasted hex codes.
• Continued visual and functional tuning for both desktop and mobile.

Dashboards

• Adjustments were made to properly separate Phase and Overall Dashboard data under specific scoring conditions.
• PDF for Project Dashboards was adjusted to prevent Custom CSS from impacting its display.
• Work was done to align Internal Team access properly to the new Dashboard and Feedback Views.
• Spacing adjusted on Date Range UI for Dashboard Filtering.

Mobile App

• A fix was added to prevent issues with Mobile App login using SSO.

A fresh round of updates and improvements are on the way! In the latest patch we've addressed some key mobile application performance issues, improved our Feedback process, and pushed several UX updates. 

improvements  

📈  Improvements 📈 

"Resolved" Feedback replaces "Archived"

In the spirit of its purpose, "Archived" feedback is now identified as "Resolved" within the platform. This aligns with the goal of marking feedback as no longer needing attention or focus (aka Resolved).

Feedback Status Intent determines Resolved state

Feedback Status Intents now determine if Feedback is Open (able to be accessed, commented on, etc.) or Resolved. During this update, Archived Statuses without a designated Intent will be migrated to the "Resolved - Other" Feedback Status Intent.

Updated Feedback "Next Steps" Submission Flow

We've implemented an updated flow for feedback submission - after submitting feedback (or predictive matching), submitters are prompted to review their feedback and/or submit additional feedback if they have any. 

fixes 

🐞  Bug Fixes 🐞 

User Interface & User Experience

• Old Community Activity page from C16 is now linked again (Platform Activity) from the Subscription Management page.
• Avatar border for Feedback Comment posting UI now properly indicates Moderator accounts.
• Submitting Feedback or Feature Satisfaction now sends users to a consistent follow-up page leading to continued activity engagement.
• Multiple Teams displayed on the User Card will no longer overflow out of the Team combo box interface.
• Product Receipt emails are now sent once every three days instead of every other day.
• Many adjustments to the look-and feel of the User and Feedback management areas, as well as the Feedback Simple View.

Data Engine

• The Feature and Feature Phase data elements will now correctly convert to the associated data when used as a Dynamic Tag

Product Receipt

• Product Receipt feature can now only be enabled for Participant Team Types.

Centercode Mobile App

• An External Authentication (Single Sign-On) issue with the mobile application was fixed.
• Using iPhone camera while attaching a file to a file attachment element will no longer cause the app to crash.

Platform Interface / UX

• User Card with multiple Teams displayed will no longer overflow out of the interface.
• Project Homepage once again has a toggle option to reset any hidden Content/Release items previously hidden by the User.
• User Admin Teams can once again be adjusted via User Summary pages.

Just In! The Centercode Mobile App is available on app stores! In addition, we've deployed new platform fixes which include: Calendar Widgets, Community Homepage Improvements, and more below! 

✨  New Features ✨ 

Check out the Centercode Mobile App!

The Centercode Mobile App is officially available on app stores! For C17 sites, you can find an "Access via Mobile" link in your Community Menu.

improvements  

📈  Improvements 📈 

Community Homepage Improvements!

We now display available Surveys, Profiles, and Platforms on the Community Homepage. Plus, the platform now prompts users to update their information if the data is becoming dated.

New Calendar Widget!

We have updated the Calendar selector we use throughout our system to a much more modern, sleek, and clean interface - removing the need for a separate icon as well!

Onboarding Email Previews!

Email Previews (the ones with false links for testing purposes) can now be sent for Onboarding email templates.

fixes  

🐞  Bug Fixes 🐞 

Product Verification

• Product Verification will now work as expected with Projects that do not yet have a Product Type selected.

Test Planning

• Test Plan Imports with back-to-back Phase dates (within 1 day of each other) will no longer break due to Project timezone settings.

User Experience & Interface

• Project opportunities will now properly show up on the Community homepage even for users not in any active Projects within matching Department.
• When updating from Beta to Delta, the default Feedback Type icons now better match the intent of existing Feedback Types.
• Additional Tooltips added to some of the new C17 expand/collapse section icons.
• Continued internal refinement of C17 for desktop and our mobile application.
• Significant interface tweaks, including reorganizing the Menu Bar, have been implemented based on early-access feedback.
• The Project Overview page received color, button, and link adjustments for more clarity and usability.
• Incomplete / in-progress File Uploads will present a browser warning when users attempt to leave the page.
• Failure to access your last-entered project (automatically on log-in) will now present a clear message.

Mobile App

• Multiple refinements and fixes were applied to the Mobile App for an updated experience. It will be resubmitted to the App stores.

We're heating things up this August! We've added a new Product Verification Feature and improvement based on your GoEarly Feedback! More to come here! In addition, throughout the month, we've continuously deployed several bug fixes which we've also listed below.

 new features  

✨ New Features ✨  

Product Verification!

Admins can now require product receipt confirmation (based on Product Type in Project Settings) from participants (and can be further enhanced by static or conditional macros). When enabled, Participants will be prevented from submitting Feedback or completing Activities until receipt is confirmed.

improvements  

📈  Improvements 📈 

Accessibility!

Significantly improved level A and AA accessibility coverage that was implemented in this release, with efforts aimed primarily on the end-user experience. More to come here!

Reworked Activity Flow!

Based on your GoEarly feedback, we've make major improvements to how activities are completed by participants including Activity availability, the Satisfaction Rating > Feedback flow, and more.

Avatar Icons!

Empty Avatar images are now auto-generated based on Full Name (or Username if this project setting is used instead).

fixes  

🐞  Bug Fixes 🐞 

User Experience & Interface

• Projects can once again be moved between Department buckets when editing Project Basic Settings.
• User Avatar uploads were adjusted to handle oversized files and repeated uploads more gracefully.
• Login and External Authentication copy and page layout was updated to improve look, feel, and functionality.
• The Features and Phases shown within admin-level Planning have undergone a visual and functional overhaul.
• Some missing Community-level navigation trails were added.
• Icons across the system have been replaced with more refined versions to match our global modernization efforts!
• MANY bug fixes and ideas have been addressed including those sourced directly from our ongoing Delta testing via GoEarly.
• New Feedback and Star Rating icons have been implemented on Project Homepage.
• Browse icons on Project Homepage added for Feedback types.
• Planning page now uses clearer Dates for Phases (no times, midnight based on project timezone, interface improvements).

Dashboards

• PDF print of Top Feedback Dashboard will no longer stretch smaller site header icons. 
• An obscure Status issue that could occur under very specific conditions with a Feedback Type was fixed.
• New Feature Data criteria will now convert via Dynamic Tags properly.

announcements 

🎉 Centercode's 20th Anniversary 🎉 

As of May 2021, Centercode has existed for 20 years. This continues to be a journey we’re incredibly proud of, highlighted by the hundreds of amazing companies and thousands of incredible people and products that we’ve had the opportunity to work with, and driven by the fierce passion we maintain to this day.

Along with this release we've produced the new ebook, The Definitive Guide to Delta Testing which you can download here. This is a comprehensive resource intended to not only explain delta testing to the uninitiated, but also to serve as a ”buy-in guide” to be shared within your organization.

delta  improvements new features fixes mobile 

Delta Testing: The Answer to Alpha, Beta, Field, and Everything

By literally any measure, this is our largest release to date. It spans the entire platform, and operates as a cohesive means to deliver on our vision.

New User Interface

For the first time since the inception of our platform, we’ve refreshed our entire user interface. For admins, this means easier access to virtually all functionality. For testers, it means a more focused and accessible experience that's aligned with our new mobile app. For everyone, it means a fresh look and feel (which will likely take platform veterans a bit of time to get used to!).

Delta Planning and Dynamic Surveys

The heart of the new release is a centralized suite of tools to plan and manage a delta test, including first-class incorporation of features, phases, and activities. Delta tests may be planned within the platform or imported, and easily adjusted at any time.

Introducing: Ted Adams

An intelligent virtual agent of Centercode who manages tester engagement on your behalf. Ted continuously learns from your project, testers, and feedback. Ted takes a huge load off your back by communicating the most important information at the right moment, through the most ideal channels.

Furthermore, Ted continuously provides test managers with insightful updates in classic Scrum format: What just happened? What's happening next? What are the blockers?

Dynamic Dashboards

Centercode now automatically generates beautiful data-rich dashboards that summarize your project, phases, features, and much more. The dashboards are highly interactive, may be filtered in real-time, and allow for both direct presentation and sharing. No more decks.

Centercode Mobile App

A native Centercode app allows your testers to engage with all aspects of your test, including providing and collaborating on feedback directly from their iOS or Android devices.

The Everything

Beyond these key features, literally hundreds of other small enhancements cover virtually every corner of the platform. This truly is a monumental release, and one we couldn't be more excited to share with you.

For the sixth installment on the C16 Release Track, we’re providing an amazing new tool for any customer dedicated to supporting agile software or firmware development in their program. In addition, we’re providing a bit more organization to your Community and Project Reporting, and replacing the existing in-site chat support tool with… a different in-site chat support tool! 🎉🥳🎉

Click here to download a detailed PDF guide for this release.

 new features 

✨ New Features ✨  

Automated Releases via API

Does your software or firmware development process follow an intricate and highly-automated series of automated steps or look like an OK GO music video? What about your Centercode testing - Does pushing your pre-release build to Centercode fit within that automation? Probably not as well as well as you’d like - until now!

Once configured, posting to this new Release Automation endpoint lets you:

• Automate the creation of your Release within your Centercode Project
• Set the components of your Release (e.g. Title, Body, Availability, etc.)
• Attach files from your Centercode FTP 
• Link to externally-available files

To implement your own Release Automation using Enhanced Integrations and Centercode’s new Release API, check out a comprehensive Implementing Release Automation via API support article and our fully-detailed API & Technical documentation.

improvements

📈  Improvements 📈 

Setting Content & Release Defaults

We’ve implemented additional new features to Release and Content Type groupings in order to simultaneously provide admins with additional group controls and make the new Release API functionality seamless and truly first-class.

Single Active Release

Single Active Release prevents tester confusion by limiting access to the most current Release by automatically Archiving all other Releases within that Type when a new Release is posted. 

Single Notice

Single Notice ensures that only the most recent Release of that Release Type can be set as a Notice. If you want to preserve access to previous Releases but ensure that only the newest one pops up for accounts with access, you’ll want to check this box.

Type-wide Team Access Defaults

Team Access set at the Content Type or Release Type level will automatically impose those access settings for any new Content or Release within that Type. Set the Team Access at the Type level and you’ll never have to worry about the resources being shown to the wrong teams by default.

Archive Functionality for Reporting

We’ve introduced the Archive to tons of features across our platform, from Surveys and Content to Onboarding Opportunities and whole Projects. One place we haven’t implemented the Archive was in Reporting. So, to provide administrators with the ability to better disable and hide unused Reports without losing them completely, we’ve developed an Archive function for your Community and Project Reports.

CC Support: Out/In with the Old/New

For many months, Centercode has dedicated resources to enabling new administrative and organizational tools across all our functional departments. From Marketing to Sales to Post-Sales Service Delivery, our new infrastructure has touched every member of our team. Included in this tooling is a new back-end for our in-site chat support functions. 

Updated Knowledge Base

If you frequent our Knowledge Base at https://help.centercode.com, you’ve probably already seen that we’ve made some major updates.

In-Site Chat-Support Back-End

While consolidating and updating our internal tooling, we’ve also brought in-site chat under the single unified umbrella. The Chat Support tool we were previously using has been replaced with one that’s connected to the new Knowledge Base as well as our Credit Service ticketing system and CRM.

fixes  

🐞  Bug Fixes 🐞 

The 16-6 release includes a small handful of bug fixes that align with the delivery of this release, but did you know we’ve deployed more than forty patches since C16-5?! That a loooot of fixing and improving, wouldn’t you agree? Instead of listing a bajillion fixes in this document, the full list of patch notes and deployment dates for every patch in Centercode’s 16th version can be found in the C16 Complete Patch Notes.