The latest updates and improvements to the Centercode platform.
It’s time for our August release, and your ears don’t deceive you—that’s the Centercode Ice Cream (and Release) Truck rolling up the street with a cool new opportunity we can’t wait for you to try! We’re doing things a little differently this month in preparation for a whole new method of delivering Centercode content to you.
We’ve heard from you many times that you’d like to be able to get your hands on some of our upcoming features and improvements while they’re still in development, and this month we’re bringing you the opportunity to do just that!
As you might imagine, beta testing the beta testing platform has a very unique set of challenges. As such, we're always working to learn and improve, and with this month's Centercode release, we're taking a big step in evolving our own process by shifting to a feature-flag based testing model.
Moving forward, rather than features being introduced publicly solely through monthly updates, primarily to those with dedicated staging infrastructure, we'll be making key features available via a simple opt-in basis. This gives many more of our customers the opportunity to experience them and provide feedback than our prior early access program have done.
Note that we'll still be rolling out bug fixes and minor improvements both weekly and monthly, as well as new features that don't fit the feature-flag based approach - but whenever possible, we'll lean on this new model to ensure that we get the most feedback, resulting in the best release possible.
Given the transition to this new model, we won't be introducing major new production features in our August release. Rather, we're inviting customers to join our beta for our next major feature release. We intend to release this feature to production in September, resuming our monthly feature releases from that point.
For our first beta feature release, we're excited to present our upcoming Test Infographic dashboard! This infographic comes in two primary variants.
The first offers a beautiful overview of your test results, including your team, feedback collated and acted on, and much much more. This is intended to be shared with internal audiences within your company, spreading awareness for your program and test results.
The second infographic offers a similar but more limited view, intended explicitly for a public audience of testers, recognizing and celebrating their efforts (excluding PII, of course) throughout your test.
Each infographic deeply showcases your branding and can cover an entire project or any fixed period you define. Given their motivational intent, our infographics focus exclusively on positive insights and outcomes, deliberately prioritizing inspiration over actionability, while also giving the ability to exclude any panel you wish.
All paying customers interested in testing this new feature can sign up at any time, which will also offer the experience of being a tester in a Centercode-managed test, providing a first-hand view of our own best practices.
Sign up HERE if you’d like to participate!
We've made numerous improvements and tweaks (both Centercode AND user sourced) to the new User Summary interface and experience including:
It’s summer and that means BBQ season! July’s release contains a number of hot-off-the-grill updates to our User Summary interface, making it a one-stop shop for all your individual user management needs! In addition, we’ve also revamped and modernized many of the tools contained within the User Summary interface, adding to Centercode’s already formidable arsenal of intuitive and informative tester management options. So get those invites out to coworkers, stakeholders, and your targeted testing demographic (mostly them) and get cooking! And, as always, we’ve kept the (proverbial) bug-zapper at full power and eliminated a bevy of nasty bugs which we’ve listed below!
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The grilled-to-perfection meat (or your preferred veggie substitute) of this month’s release is a HUGE overhaul and modernization of our User Summary interface. We’ve refined both the form and functionality of our already powerful and convenient user summary pages into something really special, allowing you to view and manage nearly every aspect of a user’s profile from one convenient location.
The first (and one of the most convenient!) item on the menu of improvements is the standardization and streamlining of the User Summary interface between the community and project levels. You’ll be able to swap between a user’s community profile, as well as each of your projects that the user is a member of, from a single page via the convenient drop-down menu! The information and options available to you will swap on the fly based on the scope and project you’ve selected. This makes managing and tracking user activity across multiple projects a snap!
The summary pages on both scopes contain a list of user actions and data that, like a good potato salad, are both hearty and digestible. It's similar to the feedback ticket view you're familiar with: actions are on the left, while a summary is on the right. In the middle, you've got tons of detail about the user's activity that you can filter and manipulate with a few clicks.
The next major improvement to the User Summary interface comes in the form of the new User Journey tool. User journey tracks and displays a huge amount of data about events and activities performed by (or on) your users. Even better, the presentation of this information is now standardized across the community and project scopes. The same community/project selection drop-down menu that lets you switch between scopes also gives you access to the information presented by the User journey, swapping dynamically based on the scope you're viewing. Finally, a series of clickable cards above the User journey will allow you to filter for the exact data you’re looking for, also updating dynamically based on your scope and the time period filter selected.
For dessert, we'd like to highlight the brand new User scorecard, which you'll see in the right-hand menu on both the community and project scopes. The User scorecard displays the Tester Impact™ score—a value automatically calculated by Centercode based on a tester’s level of engagement with impactful feedback (via submitting, voting, and replying to feedback within projects). It also shows user points, which you and other admins can grant via custom events (formerly known as rankings). Showcasing both a community score and the five most recently accessed projects (which can be expanded to show all), the User scorecard makes it easier than ever to identify and fully utilize your most dedicated testers!
These are just a few of the many features and improvements you’ll see in the new and improved User Summary update! We can’t wait for you to get in there and see all the ways this new tool will streamline YOUR tests. We’re pretty proud of this one, and we’d love to hear your feedback, so contact us at support@centercode.com to let us know what you think.
Next up, we’ve got a visual refresh for our Merge User Accounts tool. The Merge User Accounts tool received a bit of visual polish to bring it in line with the more modern look of the platform, and we’ve tweaked the data displayed about the user accounts you're merging to more accurately reflect the data community managers are concerned about when merging accounts.
And last, but definitely not least, we’ve added the ability to create a PII-safe version of the full name displayed within your projects. Complete instructions are available on our Knowledge Base, and feel free to reach out to our support team if we can help!
If you've been with Centercode for a while, you may have seen one (or a few) of the different ways we've referred to user scoring over the years. Its purpose has always been the same: helping you identify the superstar testers you want on future tests while calling out the ones you don't. But over time and dozens of releases, the names of these useful tools got muddied, making it hard to know what's what.
You spoke up about the confusion—and we listened. To complement our refresh of the User Summary interface, we've refreshed our user score language, cleaning out all the outdated vocabulary and inserting our new, more intuitive terminology that'll help our admins (that's you!) use these scores to their full benefit.
Finally, it's worth noting that all of these scores, points, and events are completely hidden from testers—although they could be shown via dynamic tags if you had a creative need for it! Hopefully, this inspires you to check out the User scorecard sidebar in the improved User Summary interface and to create your own custom user events!
Our June release is anything but gloomy! We’ve got some sunny new upgrades to our visual theme editor that make branding your Centercode as cool and easy as a summer breeze. And, as always, we've swatted several pesky bugs throughout the month, which are listed below.
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Nothing sets the stage for Official User Testing Business™ like a beautiful, well-branded site. Giving your community and projects a polished and professional look makes testers feel like they're part of your team, which revs their excitement and actually increases participation. That's why, for our June update, we've reorganized and streamlined the Visual Theme tool to make creating and modifying visual themes easier than ever!
This update makes choosing your colors (and knowing where and how they'll appear on your site) a much more intuitive experience. We’ve reduced the number of selections you’ll have to make when creating a theme. Before, many options required manual color selection. Now, certain elements, like menu text, drop-down/fly-out menu backgrounds, and table headers, are determined automagically based on your menu bar color selection, so you can build a cohesive and readable theme in seconds!
Additionally, we’ve added the ability to adjust and review your page background images and text color selections in real time, just make your changes and they’ll appear instantly on the visual theme page! (No more applying the theme to your live site to see the results 🎉) This also extends to the backgrounds for your site and landing pages. Simply select a background tint or image, and it will immediately apply to the preview window, making selecting appropriate text and link colors a breeze. Finally, you'll notice we've added several pre-loaded (and Centercode recommended!) background images. Definitely try them out—these backgrounds (handpicked by Luke 😀) will make your visual theme pop!
NOTE: While we have automated certain color selections that used to be available, you can still adjust these colors manually via custom CSS.
We’ve made a few small but impactful changes to our content and release management menus that make adding new resources as easy as pressing a (much easier to find!) button. The new “Add content” and “Add release” buttons located at the top of their respective management screens take you straight to the resource creation screens, where you can jump straight into creating your new masterpiece! And in case you preferred the previous method, hovering over a content or release type will still show you the “New content/release” button that you know and love.
It’s May, and that means it is time for another May-jorly exciting Centercode release (and a WHOLE lot of May puns, so buckle in)! We’ve got a couple big, new integrations features that May just blow your socks clean off, as well as some improvements to Ted’s admin-facing communications. And, as always, check out the list of bug fixes we've deployed throughout the month!
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First up, we’re proud to introduce the Centercode Integration Center, a brand new tool to help you May-nage all of your various Centercode integrations! Our first class and API-based integrations are powerful tools that help push your testing to the next level, and we want to make accessing, managing, and learning about those tools as easy as possible.
This new menu (located in your Community configuration sub-menu) contains tiles that link to a variety of Centercode’s first-class integrations (like Jira and Slack), as well as step-by-step guides to some of our more popular API-based integrations (Figma, YouTube, etc). While this menu already contains an impressive list of options, there are more to come! We want to hear from you about what you’d like to see, so don’t hesitate to use the “Suggest an integration!” link to let us know what YOU would like to see added to this list.
May-ke way for a brand new first-class Centercode integration: Slack! What better way to celebrate the introduction of the Centercode Integration Center than with a useful new tool to access through it? This handy new integration allows you to easily stay on top of incoming feedback by having Centercode send a Slack message whenever a new piece of feedback is created. You'll get a brief description of the new feedback submission, as well as a direct link for one-click access.
Setting up is simple—once you connect your existing Slack implementation to the site, you can configure which feedback types to send, and to which Slack channel you’d like to receive these updates. Maybe you want feedback submission across all your projects to feed into a single channel. Or maybe you'd rather split your feedback types into their own designated channels. Either way, you have a new tool in your toolbox that lets you choose what works best for your team and makes tracking feedback submissions in real time easier than ever.
We’ve been doing a little May-aintenance (last one, I promise) on everyone’s favorite testing assistant, Ted! While Ted’s daily scrum emails are already packed with useful data, we added one very basic but important bit of info: how many pieces of feedback were submitted during the period the email pertains to (daily, phase, or project closure). Additionally, Ted’s emails to testers will now always include the project name in the subject line, to avoid confusion for testers who may be in multiple projects!