Weekly Patch - June 28, 2026

#Feedback Workflows

#Notify new owner emails now reach the whole team

What we fixed: When feedback ownership moved to a team, the Notify new owner email could quietly skip some members. If one person on the team had opted out of unessential email, everyone listed after them was dropped and never got the notification. We rebuilt the recipient logic so that only the person who opted out is skipped. Everyone else on the team gets the email as expected.

See it in action:

1. Set up a feedback workflow that notifies a new owner, with a team as the new owner.
2. Have one member of that team opt out of unessential email.
3. Trigger the ownership change and confirm every eligible team member receives the notification. 🎉

#Integrations

#Mapping users to Jira fields now works reliably

What we fixed: Sending feedback to Jira could fail when a user field like Reporter or Assignee was mapped. The Insert JSON data helper was building those fields in a format modern Jira Cloud no longer accepts, so Jira rejected the affected tickets. We updated the helper to use the account-based format Jira now requires, and the fix covers Reporter, Assignee, and any user-type custom field.

Good to know: User fields in Jira are identified by account ID, so you'll need to grab the account ID from Jira and drop it in where the tag or placeholder would normally go. Our Jira integration FAQ walks through where to find it.

#Data Engine & Custom Reports

#Custom reports can now include duplicate feedback

What we fixed: Custom reports built on a feedback data source left duplicate submissions out, so there was no clean way to roll them into your reporting. We added an Include duplicates option to feedback report elements, so you can choose to fold duplicate feedback into a report alongside everything else.

See it in action:

1. Open a custom report and add or edit a feedback element built on a feedback data source.
2. Enable Include duplicates.
3. Save the report and confirm duplicate feedback is now included. 🎉

Good to know: The option lives on the individual report element, so you can include duplicates in one element while leaving the others as they are.